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About the Role
As a Universal Banker, you will provide a full range of banking services to retail customers, handling both transactional and non-transactional processes. This role offers customers more personal banking options while still providing traditional services and assists in reaching all goals set for the branch.
Responsibilities
- Processes all banking transactions including deposits, withdrawals, transfers, cashing checks, money orders, selling money orders, gift and Bank checks, processing loan payments and safe deposit box rentals through online terminals.
- Opens new deposit and checking accounts, explains products, and handles deceased accounts.
- Assists with maintenance of files and documentation of daily platform work.
- Assists customers with safe deposit boxes, answers inquiries, and provides explanations of all products and services, including renegotiation of CDs.
- Discusses personal financial needs with customers and recommends suitable Bank products and services, cross-selling Bank offerings.
- Interacts with other Bank departments as required.
- Services customers in person or via telephone to answer inquiries, resolve problems/complaints, and ensure customer satisfaction.
- Explains the features and benefits of on-line banking.
- Prepares daily proof sheet at close of business and helps with end-of-day closing procedures for the branch.
- Maintains accurate customer and account records, safe deposit box records, back office work, and orders checks.
- Makes referrals to Wealth Management, First Jersey Title, Mortgage Origination, and other Bank departments.
- Performs other job-related duties as assigned.
Requirements
- High school diploma required or a Bachelor’s degree in Accounting, Business, or Finance is preferred.
- 1-2 years of retail or customer service experience required.
- Interpersonal, time management, organizational, and PC skills are a must.
- Excellent verbal and written communication skills required.
- Ability to work weekends as needed or scheduled.
- Ability to lift up to 20 lbs.
- Candidates must attend mandatory training; continued employment is contingent upon passing training classes.
Skills
- Independent and highly motivated self-starter
- Results oriented with proven track record to motivate self and others to accomplish objectives
- Dedicated, enthusiastic, and driven; possesses a strong work ethic
- A collaborator and team player, translating knowledge and experience into strong and productive relationships
- Ability to deliver a seamless experience to the customer
Location
- Northfield Bank location (anticipated to rebrand as Columbia Bank in early 2027)
Work Type
- Full-time
- Part-time
Experience Level
- 1-2 years
Education Level
- High school diploma
- Bachelor’s degree in Accounting, Business, or Finance preferred
Benefits
- Medical, Dental, Vision and Rx (contributory)
- Bonus programs
- Employee Stock Option Program (ESOP)
- Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)
- Paid Time Off (PTO) which includes Personal and Vacation Time
- Paid Sick Time
- Bank Holidays
- 401k program participation
About the Company
- Northfield Bank became a division of Columbia Bank on July 20, 2026.
Equal Opportunity
- Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.