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About the Role
Trident Consulting is an award-winning IT/engineering staffing company. This role involves providing comprehensive AV support for conference rooms and live events, including setup, troubleshooting, and maintenance of various AV and communication systems.
Responsibilities
- Perform daily AV sweeps of all conference rooms to proactively identify and resolve issues.
- Support employees using conference room AV systems, including Google Meet, projectors, and displays.
- Troubleshoot and resolve Google Meet hardware and software issues.
- Support and maintain Logitech Rally products and Neat Bar Pro systems.
- Configure, monitor, and troubleshoot Logitech scheduling displays.
- Train employees on the proper use of conference room AV equipment.
- Respond to support escalations from the IT Helpdesk and triage hardware.
- Manage inventory for AV and IT hardware and software.
- Provide technical input in the selection and management of AV integrators and vendors.
- Design, install, and configure new conference rooms.
- Configure, calibrate, and maintain conference room audio systems.
- Diagnose and resolve complex end-to-end conference room issues.
- Document room configurations, signal flow diagrams, and equipment inventories.
- Assist with cabling, rack builds, and low-voltage wiring for new or renovated conference rooms.
- Operate and run live AV production for internal company events.
- Operate Q-SYS systems for event audio processing.
- Set up, configure, and operate Epiphan Pearl 2 encoders for recording and streaming.
- Configure and troubleshoot Google Meet for hybrid/remote contribution and streaming.
- Operate Blackmagic switchers for live camera switching.
- Operate mixing consoles for live event audio support.
- Extend AV support to secondary event spaces like training rooms.
- Perform pre-event technical checks and conduct basic run-throughs.
- Monitor the live event signal chain and troubleshoot issues in real time.
- Coordinate with the Events team and Broadcast Lead on technical requirements.
- Perform routine maintenance and firmware updates on event AV equipment.
- Assist with cabling, rack organization, and configuration changes for event AV systems.
- Help maintain documentation for event AV setups and standard operating procedures.
- Develop and maintain knowledge base articles and runbooks in Confluence.
- Monitor conference room AV system health using remote management tools.
- Coordinate with outside vendors for AV equipment procurement and repair.
- Stay current with emerging AV and UC technology trends and recommend improvements.
Requirements
- 5+ years of experience in IT/AV support roles, with a focus on conference room and meeting-space AV support.
- Hands-on experience with the Logitech Rally line of products.
- Hands-on experience with Neat Bar Pro or similar all-in-one video bar systems.
- Experience configuring and troubleshooting Logitech scheduling displays/room schedulers.
- Strong, hands-on experience troubleshooting Google Meet hardware and software in a conference room and live event setting.
- Demonstrated ability to install and troubleshoot a conference room from the ground up.
- Hands-on experience operating live event AV equipment, including video switchers, audio mixing consoles, and streaming/recording encoders.
- Working experience with Q-SYS or similar audio DSP/control platforms in a live event or production environment.
Skills
- Google Meet
- Logitech Rally
- Neat Bar Pro
- Logitech scheduling displays
- Blackmagic switchers
- Epiphan Pearl 2
- Q-SYS
- Confluence
Location
- NYC, NY
Work Type
- Contract
- Onsite
Experience Level
- 5+ years
Salary/Compensations
- $35.00 - $38/hr on W2
About the Company
- Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA.
- Specializes in placing high-quality vetted technology professionals.
- Recent awards include Inc. 5000 fastest-growing private companies in America (2020, 2021, 2022) and SF Business Times 100 fastest-growing private companies in Bay Area (2021, 2022).
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.