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About the Role
As ABC’s Receptionist, you will utilize an in-depth knowledge of ABC’s services and program to effectively communicate with customers, employees and visitors on the phone and in person.
Responsibilities
- Receive, screen all incoming phone calls and connect them to appropriate personnel.
- Provide timely and accurate information to incoming customer requests.
- Warmly greet and direct all visitors entering the office premises.
- Sort and deliver mail, packages, deliveries and messages to the appropriate department.
- Distribute incoming email and fax communication to appropriate departments or personnel.
- Provide general clerical and administrative support to all levels of professionals.
- Work in partnership with other employees to meet and exceed customer expectations.
- Maintain a professional attitude at all times with customers, fellow employees and supervisors.
Requirements
- No experience needed, but previous experience in front desk or food service roles, such as reception or waitressing is preferred.
- Bonus points if experience is in any of the following services: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing).
- Able & comfortable handling anywhere from 400-500 calls per day.
- Ability to organize and prioritize workload, work under pressure in a fast paced environment, and handle irate customers while still maintaining good composure.
- Must be able to type at least 25 wpm and be able to use phone systems.
- Ability to communicate well, using excellent interpersonal and communication skills.
- Excellent written communication skills, including spelling and punctuation.
- Must be able to adapt quickly in an ever-changing, fast paced environment.
- High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
- Computer skills.
- Ability to sit for long periods of time.
- Bilingual is a plus.
- Must complete the PI Assessment as a required part of the application process.
- Must complete both the application and the required Predictive Index Assessment for the Recruitment Team to review applications.
- Background check and pre-employment drug screening will be conducted.
- WPM test will be conducted for CSR positions.
Skills
- Interpersonal skills
- Communication skills
- Written communication skills
- Spelling
- Punctuation
- Emailing
- Instant messaging
- Use of various electronic devices and applications
- Computer skills
- Phone systems
Location
- ON-SITE
Work Type
- On-site
- Full-time
Experience Level
- No experience needed
- Previous experience preferred
Salary/Compensations
- $17.00 - $19.00 an hour
Benefits
- Comprehensive benefits package including health, dental, vision, and life insurance.
- 401(k) with company matching.
- Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
- Additional compensation opportunities through our Lead Now Program.
- Company clubs, outings, and paid training and development opportunities.
- Tuition reimbursement and educational scholarships for employees and family members.
- Volunteer Engagement Program with approved Volunteer Time Off (VTO).
- Wellness program including a gym membership.
- Paid overtime for Saturdays
About the Company
- ABC Home & Commercial Services is a close-knit community dedicated to service and excellence.
- With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families.
Equal Opportunity
- ABC is an Equal Opportunity Employer.
- As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals.
- We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.