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About the Role

We are seeking a passionate and customer-focused Sales Associate to represent our boutique in the SOHO market. As a brand ambassador, you will create meaningful connections, deliver exceptional service, and contribute to a successful store environment by bringing the client experience to life through authentic engagement and product knowledge.

Responsibilities

Deliver an exceptional client experience by creating meaningful connections and providing personalized recommendations.
Drive sales through proactive client engagement and strong selling behaviors.
Develop product knowledge to educate clients and share brand stories.
Assist clients throughout their shopping journey, from initial engagement through checkout.
Support store operations by maintaining a customer-ready environment and assisting with inventory and daily tasks.
Complete opening and closing procedures, keyholder responsibilities, and assigned operational tasks as needed.
Follow company policies, procedures, and brand standards.
Collaborate with teammates and leadership to achieve store goals and support daily operations.
Remain flexible and adaptable to support changing business needs.

Requirements

Previous retail, hospitality, or client-facing experience required.
Passion for creating exceptional client experiences and building authentic connections.
Strong communication skills with the ability to engage a diverse range of clients.
Ability to learn product knowledge and confidently share brand stories.
Team-oriented mindset with a willingness to support store priorities and collaborate with others.
Ability to take ownership of assigned store responsibilities, including opening/closing procedures and keyholder duties.
Dependable, adaptable, and comfortable working in a fast-paced retail environment.
Flexible availability, including days, evenings, weekends, holidays, and peak retail periods.
Ability to actively work on the sales floor, including standing, walking, and lifting up to 50 lbs.
Must be at least 18 years of age.

Skills

Client engagement
Product knowledge
Selling behaviors
Communication skills
Team collaboration
Adaptability
Attention to detail

Location

SOHO market

Work Type

Full-time
Part-time

Experience Level

Entry Level
Mid Level

Salary/Compensations

$17/hr – $21/hr

Benefits

Bonus eligible
Medical, dental, and vision benefits (must average 32+ hours per week)
AllOne Health Employee Assistance Program
401(k)
Accrued PTO
Employee discount and wardrobe allotment for participating Leap brands

About the Company

Kat the Label is a female-led Australian-based brand with a focus on carefully curated intimates, aiming to become the world’s most sought-after lingerie brand.
The brand's vision is to amplify the determination and individuality of its wearers, empowering them with confidence.
Leap powers insight-driven retail stores for modern brands, managing over 100 stores nationwide and partnering with various brands.

Equal Opportunity

Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive.
We believe our differences strengthen our organization and better support the brands, customers, and communities we serve.
We value individuals of all backgrounds, experiences, and identities.