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About the Role
We are seeking dynamic Part-Time Sales Associates passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections. The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. This role supports sales initiatives, enhances team and customer engagement, maintains operational standards, and contributes to store success. It may include opening/closing responsibilities and keyholder duties. This individual will also support other brands in the Leap portfolio.
Responsibilities
- Deliver outstanding in-store experiences
- Drive customer satisfaction
- Foster meaningful brand connections
- Create positive, lasting customer interactions
- Build brand loyalty
- Support sales initiatives
- Enhance team and customer engagement
- Maintain visual and operational standards
- Contribute to the overall success of the store
- Support other brands in the Leap portfolio through new store openings, activations, and coverage needs
- Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients
- Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS)
- Demonstrate efficiency and reliability in completing tasks accurately and on time
Requirements
- Must be at least 18 years old
- Background in retail, luxury retail, or high-touch client-facing roles
- Expertise in premium customer service, brand representation, and building relationships with discerning clients
- Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays
- Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds
Skills
- Customer-Centric & Hospitality-Driven
- Adaptable & Entrepreneurial
- Collaborative Team Player
- Strong Communicator
- Professional & Reliable
- Brand Champion & Product Expert
- Detail-Oriented & Efficient
- Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage
Location
- NYC
Work Type
- Part-Time
- Onsite
Experience Level
- Retail
- Luxury Retail
- High-touch client-facing roles
Salary/Compensations
- $19 to $21 per hour
Benefits
- Bonus Eligible
- Medical, Dental & Vision benefits (must average 32+ hours a week)
- AllOne Health - Employee Assistance Programs
- 401K
- Accrued PTO
- Employee discount + wardrobe allotment for participating Leap brands
About the Company
- At Collars & Co., our mission is to empower men to look and feel their best with effortlessly stylish, elevated casual wear that blends comfort and confidence.
- The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk.
- We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others.
Equal Opportunity
- We need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.