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About the Role
As a Technical Service Manager Cloud Applications, you will leverage your existing knowledge in service management and cloud applications to contribute to diverse projects and operational organizations. You will be the central point of contact for the operation of cloud applications, coordinating all operational processes and ensuring compliance with service level agreements.
Responsibilities
- Coordinate all operational processes for cloud applications as the central point of contact.
- Ensure compliance with Service Level Agreements.
- Monitor cloud infrastructure and applications to proactively identify and address issues.
- Act as the interface to clients, handling inquiries and incidents.
- Ensure transparent status updates for all stakeholders.
- Plan and execute the introduction of new versions into operation, including release planning and preparation of production deployments.
- Manage installation and upgrade activities during maintenance windows.
- Establish processes and tools for operational improvements.
- Maintain adequate operational documentation.
- Actively contribute to the continuous improvement of technical operations.
Requirements
- Successfully completed studies in business informatics, information technology, engineering, or a comparable technical/scientific field.
- At least five years of relevant professional experience in a comparable role.
- Sound knowledge of ITIL or comparable frameworks.
- Experience in operating public cloud infrastructures, including management.
- Proficiency in incident and problem management and adherence to service level agreements.
- At least two years of experience with CI/CD pipelines (e.g., GitLab).
- Experience in automating operational and deployment processes.
- Experience in monitoring, logging, and implementing IT security and data protection requirements in regulated environments, preferably in the banking sector.
- Strong hands-on mentality with a passion for technology and a willingness to delve into technical issues.
- Team orientation and experience with agile working methods (e.g., Scrum).
- Excellent written and spoken German and English.
- Ability to communicate complex issues clearly.
Skills
- Service Management
- Cloud Applications
- ITIL
- Public Cloud Infrastructure Management
- Incident Management
- Problem Management
- Service Level Agreements (SLAs)
- CI/CD Pipelines
- GitLab
- Automation
- Monitoring
- Logging
- IT Security
- Data Protection
- Agile Methodologies
- Scrum
Location
- Leipzig
- Berlin
- Düsseldorf
- Frankfurt (Main)
- Hamburg
- Hannover
- Köln
- Mannheim
- München
- Nürnberg
- Stuttgart
Work Type
- Mobile Working
- EU Remote Working
- Full-time
Experience Level
- Minimum five years of relevant professional experience
- Minimum two years of experience with CI/CD pipelines
Education Level
- Degree in Business Informatics, Information Technology, Engineering, or a comparable technical/scientific field
Benefits
- Best-in-class training at Deloitte University
- Individual qualification offers and training
- Structured career planning
- Inclusive leadership development
- Secondment programs
- Project-based job rotation
- Support for social engagement and corporate volunteering
- Mobile working
- Part-time work options
- Sabbaticals
- Family services (support for relatives, parental leave counseling)
- Health days
- Partnerships with fitness providers
- Support for sports and team events
- Bike leasing
- Car leasing
- Company smartphone for private use
- Flexible working hours (trust-based working time)
- Diverse opportunities for contribution
- Active promotion of an inclusive corporate culture
- Diversity & Inclusion employee networks
About the Company
- Our Business & Technology Center handles diverse tasks including the implementation and management of risk-related processes, tools, and documentation for renowned clients.
- We work on current topics such as cyberattacks, compliance, data protection, identity management, contract management, sustainability, and project risks.
Equal Opportunity
- We welcome applications from people of all ages, with or without disabilities, regardless of ethnic origin and nationality, gender, religion, sexual orientation, or social background.