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About the Role
As a Sales Supervisor, you will serve as the Leader on Duty, partnering with the Store Manager/General Manager to drive sales performance, lead daily operations, and ensure the team delivers an elevated in-store experience. You will confidently oversee the business, ensuring sales goals are achieved, brand standards are maintained, and customers receive exceptional service.
Responsibilities
- Drive sales performance by leading the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors.
- Monitor business performance throughout the day, identifying opportunities and adjusting priorities to maximize results.
- Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience.
- Create meaningful customer connections through authentic engagement, product expertise, and personalized service.
- Coach associates to deliver thoughtful recommendations and experiences that drive customer loyalty and repeat business.
- Serve as a trusted leader on the sales floor by providing coaching, feedback, recognition, and ongoing support to develop a high-performing team.
- Partner with store leadership to onboard new team members, reinforce training, and foster a culture of accountability and collaboration.
- Serve as Leader on Duty by overseeing daily store execution and ensuring the team is prepared to deliver an exceptional customer experience.
- Execute brand standards across visual merchandising, inventory management, shipment processing, and daily operations while maintaining compliance with company policies.
- Support store events, activations, new store openings, and market initiatives as needed.
Requirements
- 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments.
- Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast-paced environment.
- Strong customer-focused selling skills with the ability to build relationships, provide product expertise, and create memorable experiences.
- Strong communication skills with the ability to provide feedback, motivate others, and build positive team relationships.
- Oversees daily sales floor standards, including organization, replenishment, cleanliness, and overall store presentation.
- Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
- Must be at least 18 years of age.
Skills
- Sales Leadership
- Business Performance
- Customer Experience
- Brand Loyalty
- Team Engagement
- Team Development
- Operational Excellence
- Coaching
- Selling Behaviors
- Commercial Execution
- Product Expertise
- Engagement Strategies
- Collaboration
- Visual Merchandising
- Inventory Management
- Shipment Processing
- Retail Technology
Location
- Boutique
Work Type
- Full-time hourly
- Part-time hourly
Experience Level
- 1-3 years retail leadership or supervisory experience
Salary/Compensations
- $21/hr – $25/hr
- Bonus eligible
Benefits
- Bonus eligible
- Medical, dental, and vision benefits (must average 32+ hours per week)
- AllOne Health Employee Assistance Program
- 401(k)
- Accrued PTO
- Employee discount and wardrobe allotment for participating Leap brands
About the Company
- NISHANE is the first and only Istanbul based niche perfume brand that is celebrated globally with an exceptional point of view on artistic perfumery.
- Inspired by the rooted traditions, modern vision and the cosmopolitan structure of Istanbul that has embraced so many civilizations; NISHANE is ready to be the indicator of the value you put on yourself and your loved ones with unique and sophisticated fragrances and elegant touch of its artistic collections designed with utmost care.
- The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk.
- We manage 100+ stores across the country and proudly partner with trailblazing brands such as Alohas, Bombas, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, SET, and many others.
Equal Opportunity
- Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities.