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About the Role
Support Neko members through their post-scan care journey, ensuring referrals, follow-up actions, and clinical navigation are handled safely, efficiently, and with consistent empathy and clarity. Own individual member cases end-to-end, collaborating with clinical teams and external providers to ensure all referrals are completed and no member falls through the gaps. This role requires strong organizational skills, genuine care for people, and the ability to manage complexity calmly while communicating with warmth and precision.
Responsibilities
- Ensure members with referrals or follow-up needs receive timely, accurate, and empathetic coordination.
- Complete insurance eligibility checks, prior authorization requests, and specialist referral coordination accurately and within defined timelines.
- Maintain high standards for case documentation, communication quality, and referral loop closure.
- Handle complex or sensitive member situations with sound judgment and escalate appropriately.
- Manage individual member cases end-to-end.
- Work closely with the Clinical Care Lead, clinical teams, and external providers.
Requirements
- 2–4+ years' experience in patient navigation, referral coordination, care management, or healthcare operations.
- Native or fully fluent in both English and Spanish, with excellent written and verbal communication skills in both languages.
- Strong understanding of US healthcare systems, including insurance eligibility, prior authorization workflows, and specialist referral coordination.
- Experience working with EHRs or care coordination platforms (e.g. Epic, Athena, Elation, Salesforce Health Cloud, or similar).
- Demonstrated ability to manage sensitive member situations with empathy, professionalism, and sound judgment.
- Strong organizational skills and meticulous attention to detail across complex, multi-step workflows.
- Excellent written and verbal communication skills — able to translate clinical information clearly for members and coordinate effectively with clinical and operational stakeholders.
- Comfortable working in fast-paced, evolving environments with changing priorities.
Skills
- Patient navigation
- Referral coordination
- Care management
- Healthcare operations
- English fluency
- Spanish fluency
- Written communication
- Verbal communication
- US healthcare systems understanding
- Insurance eligibility
- Prior authorization workflows
- Specialist referral coordination
- EHR proficiency
- Care coordination platform proficiency
- Empathy
- Professionalism
- Sound judgment
- Organizational skills
- Attention to detail
- Multispecialty referral coordination
- Preventative healthcare models
- Dermatology background
- Cardiology background
- Primary care background
- QA processes familiarity
- Documentation standards familiarity
- SOP frameworks familiarity
- Healthcare technology familiarity
- Digital health familiarity
- Health-tech environments familiarity
- Clinical team collaboration
- High-volume care coordination
Experience Level
- 2-4+ years
About the Company
- Neko is redefining prevention by focusing on sustaining health before illness occurs.
- Our mission is to make data-driven, preventative care accessible to more people before symptoms appear.
- We combine proprietary technology and direct clinical care in a single, non-invasive visit.
- Our team operates with a 10x mindset, aiming to build a world where prevention is the norm.
- Work at Neko genuinely helps people live longer, healthier lives.