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About the Role

Join Yerba Buena Center for the Arts (YBCA) as a Community Experience Representative, playing a crucial role in fostering meaningful connections and enriching the visitor experience. As the face of YBCA, you will bridge the organization and the community, ensuring every visitor feels welcome, engaged, and inspired by the arts. This role is critical in delivering world-class customer service on-site, interacting with diverse individuals and processing admissions, tickets, memberships, donations, and merchandise. Requires strong attention to detail and exceptional interpersonal communication skills.

Responsibilities

Uphold a high standard of customer service, ensuring positive and memorable visitor experiences.
Address inquiries, concerns, or feedback professionally and promptly.
Proactively anticipate and meet visitor needs to enhance satisfaction.
Greet and assist visitors with warmth and enthusiasm, creating a positive and inclusive environment.
Provide information about YBCA's exhibitions, programs, and events.
Suggest events, programs, and membership offerings based on visitor interests.
Foster a sense of community by actively engaging with visitors.
Demonstrate a well-rounded understanding of YBCA’s mission, vision, and brand.
Sell tickets to YBCA's exhibitions and public events efficiently.
Promote and sell memberships, highlighting benefits and value.
Handle transactions for branded merchandise, promoting their connection to YBCA's mission.
Manage ticketing links, ensuring accurate and accessible online purchasing options.
Generate detailed reports on operational aspects for strategic decision-making.
Manage Point of Sale (POS) systems, ensuring transaction accuracy for tickets and merchandise.
Reconcile cash/checks and charges with daily ticket and merchandise sales.
Assist in the coordination and execution of events for a seamless attendee experience.
Collaborate with internal teams to facilitate community-focused programs and initiatives.
Act as a liaison between YBCA and the community, promoting mission and values.
Address visitor concerns or issues promptly and professionally.
Gather visitor feedback and insights to improve community engagement strategies.
Oversee data processes, including data merges and housekeeping, to maintain a robust data infrastructure.
Ensure accurate and timely entry of visitor data into the database.
Attend staff and departmental meetings and participate in cross-departmental initiatives.
Provide administrative support, including data entry, filing, and record maintenance.
Handle incoming calls, emails, and inquiries, directing them appropriately.
Operate computer, printer, and telephone equipment used for transactions.
Perform other duties as assigned.

Requirements

High school diploma or GED required.
Minimum of 2 years experience in customer service environments such as retail, box office, ticketing, or similar point-of-sale positions highly preferred.
Additional education or coursework in arts, hospitality, or a related field is a plus.
Excellent interpersonal skills with a passion for community engagement.
Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.
Strong communication skills, both written and verbal.
Familiarity with computerized ticketing systems (Veevart, Tessitura, Eventbrite, Ticketmaster, etc.).
Strong teamwork orientation; able to work well with diverse staff, clients, and patrons.
Training in customer service, event coordination, or community engagement is preferred.
Accuracy and integrity in handling financial transactions and large sums of money.
Comfortable operating PC computer systems and software, telephones, and office equipment.
Ability to work variable schedules, including days, evenings, weekends, or holidays.
Strong analytical and problem-solving skills to address challenges and find effective solutions.
Excellent organizational skills, along with demonstrated success with managing multiple tasks and deadlines.
A “get it done” spirit and creative problem solver at heart.
Flexibility to adapt to changing priorities and new responsibilities within a growing program; willingness to handle projects outside of standard responsibilities, as needed.
Any relevant certifications in customer service or community engagement would be advantageous.

Skills

Customer Service
Interpersonal Skills
Communication Skills
Computerized Ticketing Systems
Teamwork
Financial Transaction Handling
PC Computer Systems and Software Operation
Telephone and Office Equipment Operation
Analytical Skills
Problem Solving
Organizational Skills
Task Management
Deadline Management
Flexibility
Adaptability

Location

San Francisco, CA

Work Type

Full Time
37.5 hours a week

Experience Level

Minimum of 2 years experience in customer service environments such as retail, box office, ticketing or similar point-of-sale position highly preferred.

Education Level

High school diploma or GED required.

Salary/Compensations

$27.81/hour

Benefits

PTO & Holiday Pay
Medical, Dental, Vision coverage
Flexible Spending Accounts (Medical & Parking/Commuter)
403(b) Retirement Plan with employer match
Group Life and AD&D Insurance
Long Term Disability Insurance
Voluntary Life and AD&D
Employee Assistance Program (EAP)
Reciprocal entry to participating Bay Area and North American museums (NARM)

About the Company

For three decades, Yerba Buena Center for the Arts (YBCA) has been a dynamic hub for contemporary art in San Francisco's downtown community.
We showcase innovative and thought-provoking work across visual arts, performing arts, film, and more, bringing together artists, audiences, and perspectives under one roof.
YBCA is a catalyst for conversations around critical social and cultural questions, using art as a medium for dialogue.
We support artists who push boundaries, challenge conventions, and spark experimentation and innovation in the arts.
YBCA Mission, Vision, Values Mission: To be a gathering space for creative expression that fosters meaningful connection for all.
Vision: To be a catalyst of creative exploration, expression, and innovation that empowers artists, inspires community, and drives lasting social change.
Values: Belonging – The arts are for everyone.
Inclusive Collaboration – We are stronger together.
Optimism – Art has the power to inspire change.
Curiosity – Learning is at the center of artistic expression.

Equal Opportunity

Yerba Buena Center for the Arts (YBCA) is committed to diversity in its programming and in creating a work culture and environment that is reflective of San Francisco Bay Area demography.
The Center encourages and actively recruits applicants representing dimensions of difference that include — but are not limited to — age, national origin, ethnicity, race, religion, ability, sexual orientation, gender or political affiliation.
YBCA will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).
YBCA is committed to providing access and reasonable accommodations for individuals with disabilities in all aspects of the employment process.
To request an accommodation at any stage of the application or hiring process, please contact accommodations@ybca.org with the subject line “Accommodations Request.”