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About the Role

The AWS Non-Standard Infrastructure Global Delivery Team builds and scales infrastructure for AWS programs that don't fit neatly into traditional data center models. This role involves translating vague customer needs into engineered solutions, defining technical scope, and managing the full lifecycle of infrastructure delivery for novel projects worldwide. The scope is broad, the problems are novel, and the pace of growth means we are constantly onboarding new infrastructure types and scaling models.

Responsibilities

Work upstream with internal customer teams to elicit, define, and document technical requirements for infrastructure programs that are often undefined or loosely scoped at inception.
Develop initial demand forecasts and capacity scaling models for emerging programs; refine forecasts as programs mature and data becomes available.
Lead end-to-end delivery of boutique infrastructure projects from requirements definition through design, procurement, construction, commissioning, and deployment.
Manage project budgets, schedules, and resource plans for programs with diverse and evolving technical requirements and site conditions.
Partner with engineering teams to develop tailored infrastructure solutions — working within unique constraints that vary by program, site, and customer need.
Coordinate cross-program activities to gain cost and execution efficiencies; identify and drive shared solutions and reusable design patterns.
Build and maintain relationships with internal customers (service teams, lab teams, engineering organizations) to align infrastructure delivery with evolving demand.
Convene partners and stakeholders to architect end-to-end process flows, delineate roles and responsibilities, and establish governance frameworks — transforming ambiguity into operational clarity, eliminating friction, and driving repeatable efficiencies across maturing programs.
Identify and mitigate risks in environments with limited precedent; develop contingency plans for first-of-kind deployment scenarios.
Develop scalable mechanisms, standard operating procedures, and process improvements to support rapid portfolio growth and new program onboarding.
Create data visualization reports and KPIs illustrating program health; escalate issues with clear recommendations to executive leadership.

Requirements

Bachelor's degree in engineering, project management, construction management or similar technical focus
Experience identifying, mitigating, and managing business risks and tradeoffs
Experience identifying and mitigating project risks in ambiguous or unprecedented deployment environments
3+ years of program management or technical project management experience
3+ years of directly managing and being responsible for multiple large projects experience
Comfortable managing remote project teams delivering novel — and sometimes pioneering — solutions across multiple countries and time zones
Operating as the connective tissue between customer teams with undefined needs and engineering teams who build solutions
Assessing and mitigating downstream risk
Troubleshooting unforeseen implementation issues
Removing barriers to project success
Operating effectively amid persistent uncertainty and change

Skills

Technical Infrastructure Program Management
Capacity Delivery
Requirements Definition
Demand Forecasting
Scaling Models
Infrastructure Delivery Lifecycle Management
Stakeholder Management
Influence Without Authority
Boutique Design Coordination
Multi-year Delivery Execution
Cross-program Coordination
Mechanism Development
Data Analysis
Data Visualization
KPI Reporting
Risk Assessment
Risk Mitigation
Process Improvement
AWS Infrastructure Concepts
Data Center Design Principles
Cloud Computing Architecture

Location

Worldwide

Work Type

Remote
Hybrid

Experience Level

3+ years of program management or technical project management experience
3+ years of directly managing and being responsible for multiple large projects experience
5+ years of experience in technical infrastructure delivery, data center construction, telecommunications, or mission-critical facilities

Education Level

Bachelor's degree in engineering, project management, construction management or similar technical focus

About the Company

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting all AWS data centers and the equipment that ensures customer access to innovation.
We work on challenging problems with thousands of variables impacting the supply chain.
We support a diverse team of engineers, specialists, and experts.
We collaborate across AWS to deliver high standards for safety and security while providing infinite capacity at the lowest possible cost.
We foster an inclusive culture that welcomes bold ideas and empowers ownership.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Equal Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.