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About the Role

Snap Inc. is seeking a Partnerships Operations Specialist to join the Partnerships Operations team. This role involves working across scaled support and education, creator program execution, budget operations, events, and team operations. The specialist will own workflows, coordinate with cross-functional partners, and drive operational improvements.

Responsibilities

Support technical and operational programs for creators and content partners, coordinating issue escalations, surfacing user feedback, and partnering with Product, Engineering, and other teams to drive resolution and improvements.
Manage execution for programs, pilots, and new initiatives, coordinating timelines, participation, deliverables, payments, and cross-functional dependencies.
Maintain the processes, documentation, and resources that enable consistent, high-quality support at scale.
Identify recurring issues and operational gaps, translating them into opportunities to improve workflows, tools, and the overall partner experience.
Support onboarding and education through lifecycle communications, product and program updates, newsletters, and educational resources.
Partner cross-functionally to translate product, program, and policy changes into clear, actionable guidance for external partners and internal teams.
Help evolve scaled education programs and channels to improve awareness and adoption of Snapchat products, features, and programs.
Support key team operating rhythms and initiatives, including quarterly planning and Partnerships events.
Manage budget and payment operations, including spend tracking, purchase orders, vendor onboarding, and creator and partner payments.
Maintain clear processes, trackers, and documentation that provide visibility into priorities, ownership, and progress across the Partnerships organization.
Identify opportunities to simplify, automate, and improve recurring workflows, partnering with technical and operational teams on tools and AI-enabled solutions where appropriate.

Requirements

Bachelor’s degree or equivalent years of experience.
4+ years of experience in operations, consulting, program coordination, partner operations, support operations, marketing operations, events, or a related field.
Experience managing operational workflows, trackers, documentation, or cross-functional projects with strong attention to detail.
Experience coordinating with multiple internal stakeholders and following work through to completion.
Strong written and verbal English communication skills.
Experience supporting creators, content or media partners, or partner-facing programs.
Experience with scaled support or education operations, including issue triage, escalation management, knowledge-base maintenance, CRM, or lifecycle communications.
Experience with budget operations, vendor coordination, payments, procurement, or event execution.
Experience improving recurring workflows through automation, reporting, or AI-enabled tools; familiarity with Salesforce and collaboration platforms is a plus.

Skills

Strong organizational and project coordination skills
Ability to manage multiple workstreams, deadlines, and stakeholders
High attention to detail and operational rigor
Strong written and verbal communication skills
Ability to turn complex product or program information into clear, actionable guidance
Demonstrated ability to independently manage defined operational workflows and cross-functional workstreams from planning through completion
Comfort working with spreadsheets, trackers, documentation, CRM systems, and project-management tools
Ability to learn new products, systems, and processes quickly
Interest in process improvement, automation, and using data or emerging tools to make recurring work more efficient

Location

United States

Work Type

Office-based (4+ days per week)

Experience Level

4+ years of experience

Education Level

Bachelor's degree or equivalent years of experience

Salary/Compensations

Zone A (CA, WA, NYC): $118,000-$176,000 annually
Zone B: $112,000-$167,000 annually
Zone C: $100,000-$150,000 annually
Eligible for equity in the form of RSUs

Benefits

Paid parental leave
Comprehensive medical coverage
Emotional and mental health support programs
Compensation packages that let you share in Snap’s long-term success

About the Company

Snap Inc. is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate.
Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.
The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

Equal Opportunity

Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
EOE, including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).