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About the Role
The Mortgage Collection Specialist will lead the customer experience through providing service to Home Trust customers. This role will lead servicing related to secured property arrears and other payment concerns along with collection of arrears in accordance with company policies, procedures and compliance standards.
Responsibilities
- Handle outbound and inbound calls to and from all clients and related parties in order to cure arrears
- Appropriate follow up of accounts that require a payment arrangement
- Receive notification of dishonored mortgage payments; send appropriate correspondence to mortgagors and other interested parties
- Maintain detailed and accurate documentation of all correspondence, receipt of payment, telephone communication (inbound and outbound) and matters of interest on mortgage system
- Review mortgage system checklist and individual arrears report to ensure that files are followed up on in a timely manner for collection of arrears
- Review all new information on client file when received, in addition to making notes on collection screens and any other screens where applicable
- Seek management approval on any special extended payment arrangements on mortgage files that will go beyond 30 days in arrears
- Maintain a month-end standard of 98.8% files current
- Maintain a comprehensive knowledge of the Company’s collection policies, standards, procedures and guidelines overall
- Recommend and support departmental efficiencies and procedures
- Accurate Data entry into applicable business platforms
- Thorough review of accounts to ensure all requirements are met and accurate prior to Legal referral
- Prepare accurate and detailed legal recommendations
- Mitigate incidence of complaints and out of pocket expenses
- Maintain a best-in class relationship with clients, subsequent encumbrances, solicitors and brokers
- Provide the highest level of service & support to the administration, legal, funding, underwriting and sales & service departments
- Ensure transactions and documentation adhere to HTC Policy Standards and Guidelines and Complete Training within deadlines
- Complete file review KYCTP identify and report irregularities through FCIU and or management
- Acts in accordance with HTCs core values, Code of Conduct & all internal policies & standards
- Engages in the highest standard of business conduct and ethics
- Understands the regulatory & compliance requirements applicable to scope of responsibility
- Incorporates regulatory & compliance requirements into existing business processes & activities
- Identifies opportunities to mitigate potential risk and to strengthen compliance activities, for HTC & its stakeholders, in daily operational activities
- Additional duties as assigned by management
Requirements
- Post-secondary degree or diploma in business, finance or related discipline (University an asset)
- Additional relevant accreditation(s), certification(s) are strong assets
- 2 years in administrative role
- Mortgage Collection or related legal administrative experience an asset
- Working knowledge of Residential Default process, Mortgage Origination & Servicing process preferred
- Working experience in Microsoft Office Programs
- Exceptional organizational, time management, accuracy, research/ analysis, auditing, and reconciliation
- Strong interpersonal relationship building and listening skills
- Proven ability to work both independently and collaboratively within a team environment
- Excellent written / verbal communication and professional maturity
- Able to multi-task and flourish in a fast paced, deadline-driven work environment
- Basic understanding of Mortgage remedies nationwide
- Understanding of all Home Trust Company’s lending products
- MS Office proficient; Working knowledge of SAP, Techcom, Cognos and FIS an asset
- All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
Skills
- Microsoft Office Programs
- Organizational skills
- Time management skills
- Accuracy
- Research skills
- Analysis skills
- Auditing skills
- Reconciliation skills
- Interpersonal relationship building skills
- Listening skills
- Independent work
- Collaborative work
- Written communication
- Verbal communication
- Professional maturity
- Multi-tasking
- Working in a fast-paced, deadline-driven environment
- Basic understanding of Mortgage remedies nationwide
- Understanding of Home Trust Company’s lending products
- MS Office proficiency
- SAP knowledge (asset)
- Techcom knowledge (asset)
- Cognos knowledge (asset)
- FIS knowledge (asset)
Location
- Toronto
Work Type
- Hybrid work model
- Full time
- Permanent
Experience Level
- 2 years in administrative role
Education Level
- Post-secondary degree or diploma in business, finance or related discipline
- University degree (asset)
- Additional relevant accreditation(s), certification(s) (strong assets)
Salary/Compensations
- $60,000 - $70,000 per year
- Annual incentive bonus tied to performance
Benefits
- Generous vacation based on role
- Statutory holidays
- 6 wellness days
- Robust health and dental coverage through Manulife
- Virtual healthcare through Dialogue
- Group Retirement Savings Plan with up to 7% employer match
- Discounts from top retailers via WorkPerks
- Location-based perks (gym memberships, Toronto Bike Share)
- Gym access at London and Montreal offices
- Education Assistance Program
- Fairstone Academy for training and skill development
- Parental leave top-up program
About the Company
- Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.
- Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.
- Together, we are the leading alternative lending bank in Canada.
- We have the collective experience and expertise to better serve our customers and foster our partners’ growth.
- With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
- Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.
- Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country.
- Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial.
- Our culture has been shaped by the passion and integrity of our people.
Equal Opportunity
- Fairstone is an equal opportunity employer.
- We will make reasonable accommodations to respond to the needs of people with disabilities.
- Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.