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About the Role
Responsible for providing excellent customer service, scanning tickets, directing patrons, assisting with inquiries, and communicating facility amenities. This is a part-time, as-needed position based on events.
Responsibilities
- Provide excellent customer service and maintain a courteous and professional demeanor.
- Exercise restraint and patience when dealing with disruptive patrons.
- Ensure orderly entry and exit of patrons.
- Scan patron tickets and verify proper credentials.
- Direct patrons to appropriate locations.
- Ensure patrons are in correct locations with corresponding tickets.
- Respond to patron questions, comments, and suggestions, seeking assistance when needed.
- Communicate issues, including patron accidents or disruptive behavior, to the Security Supervisor.
- Oversee assigned area for spills or situations requiring attention.
- Follow protocol in emergency situations.
- Maintain building rules and regulations.
Requirements
- Must be at least 18 years old.
- High School Diploma or GED required.
- A minimum of six (6) months prior customer service experience.
Skills
- Excellent customer service skills.
- Personable and proactive in providing assistance.
- Ability to follow oral and written instructions.
- Effective communication skills.
- Professional presentation, appearance, and work ethic.
- Fluent in English.
- Ability to see and read small text on tickets (paper and electronic).
- Ability to work irregular hours including nights, weekends, holidays, and business hours.
- Ability to move around the facility, climb stairs, walk, and stand for an entire shift.
- Ability to work in adverse conditions, including potential exposure to adverse weather, loud noise, flashing lights, and darkened areas.
Location
- Albany, NY
Work Type
- Part-time
- Casual
Experience Level
- 6 months customer service experience
Education Level
- High School Diploma or GED
Salary/Compensations
- $16.00/hour
About the Company
- MVP Arena is located at 51 South Pearl Street Albany, NY 12207.
- Albany Capital Center is located at 55 Eagle Street Albany, NY 12207.
- Legends Global is a VEVRAA Federal Contractor.
Equal Opportunity
- Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.