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About the Role

This role is accountable for supporting the strategy, operating model, governance, and business management infrastructure required to scale the firm’s data center platform. Serving as a strategic support to leadership, this role converts growth ambitions into disciplined priorities into measurable business outcomes. This role supports cross-functional planning across operations, finance, people, technology, compliance, business intelligence, solutioning, transitions, communications, and pursuits. The role supports platform success, measures performance, and enables execution across a complex matrix organization.

Responsibilities

• Support data center platform leadership to define strategic priorities, annual goals, operating objectives, and platform maturity milestones.
• Support the development of the Data Center IFM roadmap, including near-term operational needs, long-term scalability requirements, growth priorities, and account support models.
• Convert strategy into actionable workstreams, governance routines, deliverables, timelines, and ownership structures.
• Support the development of current-state and the future-state assessments of Data Center vision, including operating model, reporting, technology, staffing, and business enablement needs; define the interventions required to close material gaps.
• Support the collaboration with cross-functional teams (Finance, HR, Sourcing, Account Management, Technical Services, etc) to align strategic planning with pursuit activity, transition planning, account mobilization, client expectations, and operational readiness.
• Track progress against strategic initiatives and provide leadership with clear updates on status, barriers, risks, and recommended next steps.
• Support the development and evolution of the data center platform operating model, including governance routines, account support structure, roles and responsibilities, escalation pathways, and standard ways of working.
• Support accounts to ensure they meet expectations, client commitments, compliance requirements, reporting standards, and internal business processes.
• Create visibility into platform health through executive reporting, management insights, risk indicators, maturity measures, and forward-looking analysis that support timely intervention.
• Support collaboration across Global Occupier Services and enterprise functions, resolving ownership gaps, surfacing systemic barriers, and aligning stakeholders around common business outcomes.
• Support strategic initiatives that improve platform maturity, scalability, account consistency, and operational readiness.
• Track workstreams, risks, owners, deadlines, and dependencies across platform priorities.
• Drive execution across matrixed teams by removing barriers, resolving dependencies, escalating material risks, and maintaining focus on intended business outcomes.
• Assess whether programs are delivering measurable value and recommend acceleration, redesign, consolidation, or termination when results do not justify continued investment.
• Ensure audit readiness, contractual discipline, policy alignment, and operational controls are embedded into the operating model rather than managed as disconnected administrative activities.
• Support Standards & Compliance, Transition and operational leaders to define the controls, evidence, reporting, and escalation mechanisms required for responsible growth and execution.
• Provide senior-level strategic content and operational substantiation for pursuits, client presentations, diligence, and executive discussions.
• Support the platform’s growth narrative by articulating the operating model, governance, capabilities, proof points, differentiators, and enterprise support structure that strengthen market credibility.
• Capture lessons from wins, losses, transitions, and account performance to refine the platform strategy, value proposition, and future investment priorities.
• Support the build out of alignment among senior leaders and account teams by translating strategy into a compelling case for change, clear expectations, and practical implications for the business.
• Develop executive-level narratives, board-quality materials, leadership briefings, and strategic communications that clarify direction, performance, decisions, and organizational priorities.
• Act as a trusted advisor and support across diverse technical, operational, commercial, and corporate functions, influencing outcomes without relying on direct authority.

Requirements

• 12+ years of progressive experience in strategy, business operations, enterprise PMO, platform management, management consulting, or complex operational leadership, including significant experience influencing senior executives.
• Demonstrated success building or transforming operating models in complex, matrixed, multi-account, multi-client, or rapidly scaling environments.
• Strategic planning and business management capability, including portfolio prioritization, resource allocation, performance management, governance design, organizational alignment, and executive decision support.
• Strong commercial and financial acumen, with the ability to connect operating choices to growth, profitability, investment, risk, client value, and long-term enterprise performance.
• Experience within data centers, mission-critical facilities, integrated facilities management, engineering operations, or another highly regulated and operationally complex environment strongly preferred.
• Working knowledge of asset management, maintenance strategy, CMMS platforms, safety, quality, compliance, ISO frameworks, and operational risk; deep technical engineering expertise is not required, but credibility with technical leaders is essential.
• Exceptional executive communication and influence skills, including the ability to synthesize complex information, challenge assumptions, create alignment, and drive decisions across stakeholders with competing priorities.
• Proven ability to lead through ambiguity, establish structure where none exists, and move an organization from concept to repeatable enterprise capability.

Skills

• Strategy
• Business Operations
• Enterprise PMO
• Platform Management
• Management Consulting
• Complex Operational Leadership
• Influencing Senior Executives
• Operating Model Transformation
• Strategic Planning
• Business Management
• Portfolio Prioritization
• Resource Allocation
• Performance Management
• Governance Design
• Organizational Alignment
• Executive Decision Support
• Commercial Acumen
• Financial Acumen
• Data Centers
• Mission-Critical Facilities
• Integrated Facilities Management
• Engineering Operations
• Asset Management
• Maintenance Strategy
• CMMS Platforms
• Safety
• Quality
• Compliance
• ISO Frameworks
• Operational Risk
• Executive Communication
• Executive Influence
• Ambiguity Leadership
• Structure Establishment
• Enterprise Capability Development

Location

• Remote

Work Type

• Full-time

Experience Level

• Director
• 12+ years

Education Level

• Bachelor's degree or equivalent combination of education and substantial relevant leadership experience
• Advanced degree preferred

Salary/Compensations

• $161,500.00 - $190,000.00

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life insurance
• Disability insurance
• Paid time away from work
• Unpaid time away from work
• Competitive pay

About the Company

• Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

Equal Opportunity

• Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
• In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.