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About the Role
The SVP, Client Leadership role leads the media client relationship for a complex, large-scale account, developing delivery strategies and shaping processes to meet short-term goals and longer-term objectives. This leadership position involves managing an account team, balancing resources, interpreting client goals, and driving business growth, playing a critical role in the success of the agency partnership.
Responsibilities
- Build strong client relationships as a trusted advisor with senior clients and industry stakeholders.
- Deepen client relationships to ensure retention and growth.
- Craft integrated strategic narratives that inspire multi-disciplinary media teams.
- Immerse yourself and your team in clients’ businesses, understanding their challenges, objectives, external economic environment, markets, competitive threats, and relevant partner agencies.
- Translate client briefs into innovative, exceptional business plans that deliver value.
- Provide insight and thought leadership that effectively translates brand marketing objectives into succinct media strategies.
- Deliver innovative, ambitious, strategic, and commercial solutions that balance client and agency values.
- Understand the client commercial framework and work with senior account leadership to ensure profitable business operations.
- Mentor and coach the team to build strong relationships with their counterparts and deliver outstanding client service.
- Drive employee retention by providing feedback to Leadership and HR to help retain top talent in Canada.
- Enhance the team’s media knowledge, expanding into data and technology.
- Identify development areas in team members to help achieve and drive their performance goals.
- Improve client satisfaction to expand existing revenue streams and build new ones.
- Implement quality control processes and systems across client groups.
- Use account plans to stimulate and track future work; manage resources effectively.
- Manage systems for forecasting accurate spend and tracking progress.
- Instill a high-performance, data-driven, continuous improvement culture within a shared service organization.
- Ensures team culture is healthy and strong and aligned with agency values.
- Addresses and develops action plans if issues arise.
- Challenges the norm of media planning on a yearly basis, with an aptitude to continually evolve team, process and business.
- Responsible for ensuring team culture and ways of behaving are in line with client values and expectations.
Requirements
- Minimum of 15 years of media planning experience across all media channels.
- At least 5 years of experience leading a team.
- Subject matter expert in 360 media strategies, with the ability to articulate the role of media in delivering client business objectives.
- Exceptional understanding of the Canadian broadcast and video landscape.
- Ability to manage multi category & brand portfolio.
- Experience in +$100 million-dollar budget management.
- Advanced knowledge of industry planning and research tools.
- Ability to instill confidence and manage expectations with internal and external stakeholders.
- Advanced analytical skills and proficiency with numbers and budgets to illustrate client business objectives.
- Strong negotiation, presentation, and people skills.
- Advanced MS Office skills: Excel, Outlook, PowerPoint, Teams, Copilot.
- Persuasive written and verbal communication skills with a strong ability to tell stories.
- Ability to collaborate with cross-functional teams and multiple stakeholders.
- Must have valid passport and be willing to travel.
Skills
- Media planning
- 360 media strategies
- Canadian broadcast and video landscape
- Multi category & brand portfolio management
- Budget management
- Industry planning and research tools
- Analytical skills
- Negotiation
- Presentation
- People skills
- MS Office (Excel, Outlook, PowerPoint, Teams, Copilot)
- Written communication
- Verbal communication
- Storytelling
- Collaboration
Location
- Toronto
Work Type
- Full time
- Permanent
Experience Level
- 15 years of media planning experience
- 5 years of experience leading a team
Salary/Compensations
- $170K-$190K
Benefits
- Medical
- Dental
- RRSP
- Paid time off
About the Company
- We are where creativity, media, and technology converge. dentsu X is a new kind of agency. We are thinkers, creators, and doers. We value experience over exposure. We believe in people. We listen before we speak. We value partnership and collaboration. We treat others the way we would like to be treated. We thrive on solving problems. Then, we create cool things that people want to talk about.
Equal Opportunity
- We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.
- We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsu.com or to begin a conversation about your individual accessibility needs throughout the hiring process.