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About the Role
Astar Heating and Air Conditioning is seeking an experienced Dispatcher to organize a busy service operation, communicate effectively with customers and technicians, and ensure customers receive timely service. As part of Sila Services, Astar offers growth opportunities in a supportive team environment.
Responsibilities
- Schedule and dispatch service calls efficiently based on customer needs and technician availability
- Communicate with customers to schedule appointments and provide updates
- Coordinate daily schedules and routes for field technicians
- Monitor technician schedules and make adjustments throughout the day
- Communicate with technicians regarding job details, customer needs, and schedule changes
- Handle customer questions and concerns professionally and promptly
- Prioritize emergency and time-sensitive service calls
- Keep customers informed about technician arrival times and appointment changes
- Maintain accurate customer and job information in company systems
- Work closely with service and management teams to ensure smooth operations
- Identify scheduling conflicts and find solutions quickly
- Provide a positive customer experience from initial call through service completion
- Maintain a professional, helpful, and solution-focused attitude in a fast-paced environment
Requirements
- Previous dispatch, scheduling, customer service, or home services experience preferred
- HVAC, plumbing, or other home services industry experience is a plus
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Comfortable handling multiple phone calls, technicians, and customer needs simultaneously
- Strong attention to detail
- Ability to remain calm and professional in a fast-paced environment
- Strong problem-solving skills and ability to think on your feet
- Comfortable using computers and learning scheduling and dispatch software
- Dependable, professional, and ready to be part of a team
- Positive attitude and willingness to learn
- Ability to work effectively with both customers and field technicians
Skills
- Organization
- Multitasking
- Communication
- Customer Service
- Problem-solving
- Attention to detail
- Computer proficiency
- Scheduling software proficiency
Location
- Onsite
Work Type
- Full-time
- Year-round work
Experience Level
- Experienced
Salary/Compensations
- $25 - $30/hour
Benefits
- Competitive pay
- Weekly pay
- Performance-based earning opportunities
- 401(k) with profit sharing
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid short-term disability insurance
- Company-paid life insurance
- Company-paid long-term disability insurance
- Paid holidays
- Paid time off (PTO)
- Parental leave
- Tuition reimbursement
- Special deals and discounts on services and entertainment
- Family and friends discounts on services
- Yearly performance reviews
- Training and development
- Opportunities for advancement
About the Company
- Astar Heating and Air Conditioning, a Sila Services Company, is committed to providing exceptional HVAC and plumbing service.
- We are one of the fastest-growing home services organizations in the country.
- Our success comes from hiring motivated people who care about helping others, providing exceptional customer service, and giving our team members opportunities to grow.