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About the Role
The HRA PINCC Program connects New Yorkers to apprenticeships and jobs in various industries. This role supports program outcomes by coordinating intake, enrollment, participant communication, and tracking key metrics to ensure participant success and transition into employment.
Responsibilities
- Provide timely and accurate information to prospective and enrolled participants regarding program eligibility, requirements, documentation, schedules, and expectations.
- Support outreach, recruitment, screening, intake, orientation, enrollment, participant onboarding, and referrals to help meet contract goals.
- Schedule, coordinate, and track intake appointments, assessments, trainings, interviews, hiring events, participant meetings, and follow-up activities.
- Enter and maintain accurate participant data, attendance, case notes, service updates, credentials, placements, retention milestones, and outcomes in required systems and trackers.
- Monitor attendance, engagement, enrollment progress, training completion, credential attainment, placement, retention, and other performance indicators; identify trends, barriers, and follow-up needs.
- Coordinate communication among participants, program staff, training providers, employers, community partners, and HRA representatives to support smooth program delivery.
- Assist with training logistics and job placement activities, including rosters, sign-in sheets, participant communications, interviews, hires, employment verification, and retention follow-up.
- Maintain organized files and support quality assurance, audit preparation, compliance follow-up, reporting, program operations, and continuous improvement.
Requirements
- Strong organizational and time-management skills.
- Ability to maintain accurate schedules, attendance records, participant files, trackers, and program documentation.
- Ability to accurately enter, review, and use data across multiple systems to monitor enrollment, attendance, credential attainment, placement, retention, and contract performance goals.
- Ability to provide professional, responsive, and participant-centered service to individuals from diverse backgrounds, including individuals facing barriers to employment.
- Strong communication and interpersonal skills.
- Ability to build positive rapport with participants, colleagues, employers, training providers, funders, and community partners.
- Ability to work independently and collaboratively with program staff, participants, stakeholders, funders, and external partners.
- Ability to manage multiple tasks, deadlines, schedules, and documentation requirements in a fast-paced environment.
- Ability to work flexible days and hours, including evenings, as needed to support program operations.
- Professional judgment and discretion in handling confidential participant, staff, and program information.
Skills
- Microsoft Office Suite
- Google Suite
- Excel
- Database systems
- Verbal communication
- Written communication
Location
- New York City
Work Type
- Full-time
Experience Level
- Associate degree required; high school diploma or equivalency with at least three years of relevant experience may be considered.
- Experience supporting workforce development, case management, participant services, recruitment, enrollment, program compliance, or performance-based contract goals preferred.
- Experience with HRA, Workforce1, SNAP Employment & Training, TANF, apprenticeship, pre-apprenticeship, or other workforce programs preferred.
- Experience supporting sector-based training initiatives such as construction, transportation, security, industrial, maintenance, building services, healthcare, technology, or skilled trades preferred.
Education Level
- Associate degree
- High school diploma or equivalency
Salary/Compensations
- $50,000 - $55,000
About the Company
- The HRA PINCC Program is a New York City workforce development initiative that connects low-income and young New Yorkers to apprenticeships and good-paying jobs in construction, transportation, industrial, maintenance, and building services.