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About the Role
The HRA PINCC Program connects low-income and young New Yorkers to apprenticeships and union jobs. Opportunities for a Better Tomorrow (OBT) seeks an experienced, mission-driven Program Manager to provide operational leadership for HRA-funded workforce initiatives, overseeing program implementation, staff supervision, participant success, contract compliance, and performance outcomes.
Responsibilities
- Provide day-to-day operational leadership for HRA-funded workforce development programs.
- Oversee program implementation across recruitment, enrollment, training, case management, employment services, and retention activities.
- Develop and maintain systems, workflows, and standard operating procedures that support program growth, quality assurance, and participant success.
- Ensure effective coordination among case managers, outreach staff, instructors, job developers, training vendors, and external partners.
- Monitor participant progress and implement strategies to improve attendance, engagement, completion, credential attainment, and employment outcomes.
- Lead regular program meetings and case conferencing sessions to address participant needs, program challenges, and performance goals.
- Assist with launching new training initiatives and expanding sector-based career pathways as funding opportunities emerge.
- Oversee outreach, recruitment, screening, intake, and enrollment activities to meet contract goals.
- Develop recruitment strategies in partnership with community organizations, referral agencies, employers, and HRA.
- Ensure participants receive quality orientation, assessment, service planning, and career coaching.
- Support staff in addressing barriers to participation, employment, and long-term retention.
- Monitor participant engagement and implement interventions designed to improve retention and successful completion.
- Supervise assigned program staff, including case managers, outreach personnel, coordinators, and other direct reports.
- Conduct regular supervision meetings, performance coaching, and professional development planning.
- Support employee onboarding, training, and continuous improvement initiatives.
- Foster a strengths-based, participant-centered culture aligned with OBT's values.
- Promote cross-functional collaboration among workforce development teams.
- Ensure compliance with all HRA, OBT, city, state, and federal regulations governing workforce development programs.
- Monitor program operations to ensure adherence to participant eligibility requirements, contract deliverables, documentation standards, and performance benchmarks.
- Ensure participants have equitable access to services and that all activities are conducted in accordance with non-discrimination, accessibility, and language access requirements.
- Oversee implementation of reasonable accommodation procedures and ensure participants are informed of their rights, responsibilities, grievance procedures, and available support services.
- Ensure required notices, participant rights information, and compliance materials are properly maintained and displayed at all program sites.
- Conduct routine file reviews, quality assurance checks, and compliance monitoring activities to maintain audit readiness.
- Maintain accurate participant and program records and ensure timely submission of required reports and documentation.
- Support contract monitoring visits, audits, corrective action plans, and funder reviews.
- Train and coach staff on compliance requirements, documentation standards, customer service expectations, confidentiality, and participant rights.
- Identify operational and compliance risks and implement continuous improvement strategies to strengthen program performance and service quality.
- Coordinate workforce training activities across CDL, Construction, Security, and future sector-based programs.
- Maintain strong relationships with training providers, industry partners, unions, employers, and apprenticeship programs.
- Support job placement and retention strategies that align with industry demand.
- Collaborate with employer partners to identify hiring trends and workforce needs.
- Ensure participants are connected to employment, advanced training, and career advancement opportunities.
- Ensure accurate and timely data entry in Salesforce, OSOS, HRA systems, and other required databases.
- Analyze program data to identify trends, performance gaps, and opportunities for improvement.
- Develop tracking tools, dashboards, and reports that support organizational decision-making.
- Promote a culture of accountability and data-informed program management.
- Implement continuous improvement strategies that strengthen participant outcomes and contract performance.
Requirements
- Demonstrated commitment to OBT's mission of advancing economic mobility through education, workforce development, and employment services.
- Experience working effectively with individuals from diverse racial, ethnic, cultural, linguistic, and socioeconomic backgrounds, including individuals facing barriers to employment.
- Strong understanding of workforce development, career pathway programming, case management, participant engagement, and employment services.
- Proven leadership experience overseeing workforce development, education, youth development, human services, or community-based programs.
- Demonstrated success achieving performance outcomes related to enrollment, attendance, retention, completion, credential attainment, job placement, and employment retention.
- Experience managing government-funded contracts and performance-based programs, with knowledge of compliance, reporting, documentation, and quality assurance requirements.
- Ability to develop, implement, and improve operational systems, workflows, and processes that strengthen service delivery and program performance.
- Strong staff supervision, coaching, team development, and performance management skills.
- Excellent project management, organizational, and problem-solving abilities, with the capacity to manage multiple priorities and deadlines simultaneously.
- Strong data management, reporting, analysis, and continuous improvement skills, including the ability to use data to drive decision-making and program outcomes.
- Exceptional written, verbal, and interpersonal communication skills.
- Ability to establish and maintain productive working relationships with participants, staff, employers, funders, community partners, educational institutions, training providers, and government agencies.
- Ability to work both independently and collaboratively in a fast-paced, mission-driven environment.
- Commitment to equity, inclusion, participant-centered practices, and strengths-based service delivery.
- Minimum of five (5) years of progressive experience in workforce development, education, human services, youth development, or related community-based programming.
- Minimum of two (2) years of supervisory or program leadership experience with responsibility for staff development, program operations, and performance management.
- Experience overseeing contract-funded programs and ensuring compliance with funder requirements, deliverables, and performance benchmarks.
- Experience working with HRA, DYCD, Workforce1, SNAP Employment & Training, TANF, or other publicly funded workforce programs strongly preferred.
- Experience supporting sector-based training initiatives such as construction, transportation, security, healthcare, technology, or skilled trades preferred.
Skills
- Microsoft Office Suite (Excel, Word, Outlook, Teams, PowerPoint)
- Participant management and reporting systems (Salesforce, OSOS, PTS, HRA systems, or comparable databases)
- Data analysis and reporting
- Performance monitoring
Location
- New York City
Work Type
- Full-time
Experience Level
- 5+ years of progressive experience in workforce development, education, human services, youth development, or related community-based programming
- 2+ years of supervisory or program leadership experience
Education Level
- Bachelor's degree in Human Services, Social Work, Education, Public Administration, Business Administration, Workforce Development, or a related field required.
- Master's degree or equivalent combination of advanced education, training, and relevant professional experience preferred.
Salary/Compensations
- $80,000 - $85,000
About the Company
- The HRA PINCC Program is a New York City workforce development initiative that connects low‑income and young New Yorkers to apprenticeships and good‑paying, union jobs in construction, transportation, industrial, maintenance, and building services.