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About the Role
Provide effective technical assistance and guidance with information technology systems, managing incoming help desk tickets and accurately documenting relevant information.
Responsibilities
- Provide technical support for help desk calls and create corresponding tickets in the help desk ticketing system.
- Manage and monitor all incoming tickets, ensuring all necessary information is collected for resolution.
- Perform basic troubleshooting and assistance via phone or through remote support tools.
- Travel to different agency sites as needed.
Requirements
- Strong customer service skills, with the ability to respond effectively and in a timely manner.
- Excellent written and verbal communication skills; ability to interact professionally with internal stakeholders at all levels.
- Strong organizational, time management, and prioritization abilities.
- Valid unrestricted driver's license required.
- Reliable transportation required.
- Basic knowledge of Microsoft desktop systems, operating systems, and the Office application suite.
- Must be capable to sit or stand in front of a computer for long-periods of time.
- Able to work in open space floor plan.
- Must be capable to move throughout work day (and follow individuals throughout the community).
- Work alongside co-workers within 3 feet.
- Must be able to move in tight spaces.
- Occasional lifting of > 15+ pounds.
Skills
- Bilingual (English and Spanish) a plus
Location
- Middletown, NY
Work Type
- Monday-Friday 8:00AM-4:30PM with flexibility
- Up to 30% travel required
Experience Level
- Minimum of 1–2 years of progressive experience in computer hardware and software support
Education Level
- Associate Degree in Computer Information Systems or a related field preferred
Salary/Compensations
- $21.25/hr.
Benefits
- Benefits Package
About the Company
- Be part of a team that values connection, accountability, and real impact.
- At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.
- You’ll be part of a team that is: Clear about expectations, Supportive and accountable, Focused on outcomes that matter to people.
- Committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.
Equal Opportunity
- An Equal Opportunity Employer, including disability and Veterans