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About the Role

As our Assistant General Manager, you'll be the second-in-command to the General Manager—driving center growth, inspiring our coaching staff, and delivering an exceptional experience for our kids and families!

Responsibilities

Lead member acquisition by conducting outbound call drives (75–100 calls/day) to new and interested leads.
Finalize trial sales and memberships both over the phone and in-center.
Sell and schedule revenue-boosting events, including Spring/Summer camps, birthday parties, and community pop-ups.
Serve as Manager on Duty (MOD) when the General Manager is off.
Partner with the GM to onboard, train, evaluate, and mentor coaches using the KidStrong Coach DNA framework.
Foster a feedback-rich coaching culture and model high standards across Slack, email, and center operations.
Manage the Lead Coach/Sales Manager.
Track center KPIs, sales numbers, and member retention to make smart operational decisions.
Deliver top-tier customer service, resolving family inquiries and maintaining strong community relationships.
Oversee daily, weekly, and monthly center maintenance, equipment safety, and brand standards.
Deliver the KidStrong curriculum focusing on Brain, Physical, and Character development for kids ages 15 months to 11 years.
Use the KS Coaches App to track attendance, awards, and student progress.

Requirements

Prior coaching/sports experience working with kids (ages 15 mos – 11 yrs) is a must.
Pediatric OT/PT experience is a major plus!
Comfortable making high-volume outbound phone calls, closing sales, and hitting performance goals.
Lead by example, bring high energy, and embrace a growth, low-ego mindset.
Comfortable working in an active environment (moving through classes, setting up equipment up to 25 lbs, and physically engaging with kids).
Proficient with Google Workspace/Microsoft platforms and comfortable learning systems like LearnUpon, ADP, CareerPlug, or CRM software.
CPR certified (or willing to obtain) and ready to complete KidStrong HQ Coach Certification.

Skills

Coaching
Sales
Community Building
Leadership
Customer Service
Operations Management
Child Development
Athletics
Outbound Phone Calls
Performance Goal Achievement
Team Mentoring
Feedback Cultivation
KPI Tracking
Relationship Management
Brand Standards Maintenance
Curriculum Delivery
Tech Proficiency
CPR Certification

Location

Austin, TX

Work Type

In-Person
Full-Time

Experience Level

Assistant General Manager

Education Level

CPR Certified

Salary/Compensations

$37,000 – $42,000 / year

Benefits

Company parties
Opportunity for advancement
Paid time off
Training & development
1 FREE KidStrong membership for your child
50% off camps and birthday parties
PTO + Sick Days

About the Company

KidStrong helps kids win at life through dynamic physical, mental, and character-building programs.
KidStrong North Austin is a team that genuinely cares about each other, our kids, and our families.
We have a lot of fun, laugh a lot, and bring good energy into the center every day.
We’re not here just to clock in and clock out, we really enjoy being around each other and getting to watch our kids and families grow.
We support each other, look out for one another, and want everyone who walks through our doors to feel like they’re part of something.
If you’re looking for a team where you can have fun, make an impact, and grow alongside some great people, come join us in North Austin!