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About the Role

As our Assistant General Manager, you'll be the second-in-command to the General Manager, driving center growth, inspiring our coaching staff, and delivering an exceptional experience for our kids and families at KidStrong, a company that helps kids win at life through dynamic physical, mental, and character-building programs.

Responsibilities

Lead member acquisition by conducting outbound call drives (75–100 calls/day) to new and interested leads.
Finalize trial sales and memberships both over the phone and in-center.
Sell and schedule revenue-boosting events, including Spring/Summer camps, birthday parties, and community pop-ups.
Serve as Manager on Duty (MOD) when the General Manager is off.
Partner with the GM to onboard, train, evaluate, and mentor coaches using the KidStrong Coach DNA framework.
Foster a feedback-rich coaching culture and model high standards across Slack, email, and center operations.
Manage the Lead Coach/Sales Manager.
Track center KPIs, sales numbers, and member retention to make smart operational decisions.
Deliver top-tier customer service, resolving family inquiries and maintaining strong community relationships.
Oversee daily, weekly, and monthly center maintenance, equipment safety, and brand standards.
Deliver the KidStrong curriculum focusing on Brain, Physical, and Character development for kids ages 15 months to 11 years.
Use the KS Coaches App to track attendance, awards, and student progress.

Requirements

Prior coaching/sports experience working with kids (ages 15 mos – 11 yrs) is a must.
Pediatric OT/PT experience is a major plus!
Comfortable making high-volume outbound phone calls, closing sales, and hitting performance goals.
Lead by example, bring high energy, and embrace a growth, low-ego mindset.
Comfortable working in an active environment (moving through classes, setting up equipment up to 25 lbs, and physically engaging with kids).
Proficient with Google Workspace/Microsoft platforms and comfortable learning systems like LearnUpon, ADP, CareerPlug, or CRM software.
CPR certified (or willing to obtain) and ready to complete KidStrong HQ Coach Certification.

Skills

Coaching kids
Driving sales
Building community
Sales
Team Leadership
Customer Service
Operations Management
Child Development
Athletics
Outbound Phone Calls
Performance Goal Achievement
High Energy
Growth Mindset
Low-Ego Mindset
Physical Activity
Tech Savvy
Google Workspace
Microsoft Platforms
CRM Software

Location

Austin, TX

Work Type

In-Person
Full-Time

Experience Level

Assistant General Manager

Salary/Compensations

$37,000 – $42,000 / year

Benefits

Company parties
Opportunity for advancement
Paid time off
Training & development
1 FREE KidStrong membership for your child
50% off camps and birthday parties
PTO + Sick Days

About the Company

At KidStrong we help kids win at life through dynamic physical, mental, and character-building programs.
At South Austin KidStrong, we’re looking for BIG DAWGS! We want S-tier athletes who show up, bring energy, stay professional, and execute the mission every single day: We help kids win at life. We’re building a culture of accountability, high standards, and people who genuinely care about helping kids become stronger, more confident, and better prepared for life. If you’re ready to work hard, grow with the team, and bring your A-game every day, South Austin is the place for you!