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About the Role

As the Design Operations Manager, Senior Associate within Digital, you will plan and manage the day-to-day workflow and processes that support digital design project work. You will lead delivery for complex programs and enable the design organization to operate efficiently and predictably. Partner closely with design leads, product, technology, and finance/business management to align resources with strategic priorities, strengthen governance, and increase delivery transparency. Enhance ways of working by scaling effective practices, managing risks, and promoting adoption of tools and approaches that improve quality and speed of delivery.

Responsibilities

Oversight and management of a digital product portfolio, including intake, prioritization, resourcing, and team capacity.
Drive clarity and execution readiness by aligning on problem definition, scope, ownership, outcomes/constraints, and “definition of ready” before work begins.
Lead cross-team dependency and issue management, facilitating working sessions, removing blockers, and escalating with clear options and recommendations.
Maintain portfolio visibility and enable timely tradeoffs and decision-making with design and cross-functional leaders.
Partner with Digital Design, Product, and Line-of-Business partners to translate demand into capacity and resourcing plans.
Collaborate with Design Leads, Product Owners, Tech Leads, and Scrum Masters to guide end-to-end execution and delivery.
Consult with teams on planning design work to ensure understanding of requirements and rationale.
Track delivery across projects, serving as the single point of contact for project status & issue management.
Leverage traditional and AI tooling to develop rhythms, activities, and ceremonies to improve predictability and reduce rework.
Uphold company standards and best practices and champion continuous process improvements.
Develop and maintain reusable documentation and support engagement/communication to sustain team health.

Requirements

4+ years of project/ program management or design operations experience working with digital UX design teams.
Strong understanding of the product development lifecycle at scale; fluent in Agile and Waterfall delivery methodologies.
Proficient with delivery/ops tooling (e.g., Atlassian/Jira, Monday.com) and using it to drive workflow transparency and reporting.
Excellent communication skills: synthesize delivery status into clear narratives and dashboards.
Demonstrated ability to build plans, prioritize work, and drive execution across multiple concurrent workstreams.
Strong problem-solving skills: able to structure ambiguous situations, identify root causes, and translate insights into pragmatic solutions.
Highly organized and proactive; able to operate independently while coordinating cross-functional teams in a fast-paced, distributed environment.
Proven cross-functional collaborator with the ability to influence outcomes without direct authority.
Adaptable and comfortable navigating change, ambiguity, and evolving priorities.
Systems-minded and improvement-oriented: identifies patterns and root causes, and implements sustainable process/operating improvements.
Familiarity with design and AI-assisted tools (e.g., Figma, GitHub Copilot) and the aptitude to evaluate and integrate emerging tools.

Skills

Agile
Waterfall
Atlassian/Jira
Monday.com
Figma
GitHub Copilot
AI tooling

Experience Level

Senior Associate

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk.
By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans