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Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
Manage guest resolution process, including investigation and creative problem-solving to ensure guest satisfaction.
Handle hotel emergencies with full authority to contact providers and ensure all issues are handled and reported.
Assist departments that are short-staffed or need additional help.
Perform Front Office staff duties as needed, demonstrating a complete understanding of their job descriptions.
Accurately manage and operate the MICROS system, including all daily and infrequent transactions.

High work ethic, self-initiative, and independent judgment.
Proven customer service and problem-solving experience.
Regular attendance according to established guidelines.
Ability to work varying schedules to reflect business needs.
Ability to focus and complete work assignments on time despite frequent interruptions.
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality.
Ability to stand and walk for varying lengths of time, often long periods.
Ability to work in a standard office environment.
Ability to sit at a desk and work on a computer for prolonged periods (6-8 hours a day).
Occasional standing and walking throughout the workday.
Frequent fine motor skills for keyboarding, mouse use, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, including close visual focus and color differentiation.
Ability to hear and participate in conversations and meetings, and use phone/headset.
Reasonable accommodations may be made for individuals with disabilities.

Night Audit Supervisor - Hyatt LI at Remington Hospitality

Night Audit Supervisor - Hyatt LI