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Don't guess if your resume is good enough.
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About the Role
As the first point of contact, you will make a positive, professional, and upbeat impression that reflects our commitment to delivering a positive patient experience. This position requires an outgoing, high-energy personality, good listening skills, resourcefulness, superior problem-solving and the ability to work as a team, as well as to accept direction on others.
Responsibilities
- Reviews all patient demographic and insurance information prior to benefit verification.
- Verifies with insurance carrier the patient eligibility, network participation, billing requirements and specific benefits for services.
- Utilize online verification tools, as well as call insurance companies as required.
- Obtains plan specific requirements including but not limited to in network referrals.
- Add notes in EMR system with detailed explanation of benefit coverage.
- Check in/out and collect payments.
- Maintain HIPAA compliance in all interactions.
- Bilingual candidates with Spanish language skills are highly desirable.
- Strong organizational skills with the ability to multitask effectively in a busy environment.
- Excellent verbal and written communication skills are essential for interacting with patients and staff.
Requirements
- Demonstrate fluency in Medicare, Medicaid, and other commercial insurances.
- Deep understanding of different kinds of health insurance and differences of in- and out-of-network benefits along with payment expectations at time of visit.
- Outgoing, high-energy personality.
- Good listening skills.
- Resourcefulness.
- Superior problem-solving abilities.
- Ability to work as a team.
- Ability to accept direction.
- Spanish speaking a plus, but not required.
Skills
- Verifying insurance
- Scheduling appointments
- Check in
- Check out
- Collecting copayments and balances
- Medicare
- Medicaid
- Commercial insurances
- Health insurance knowledge
- In-network benefits
- Out-of-network benefits
- HIPAA compliance
- Organizational skills
- Multitasking
- Verbal communication
- Written communication
Work Type
- Full Time
Benefits
- Competitive salary
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Equal Opportunity
- Covid Vaccination required.