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Tailor your resume to this Guest Service Agent | Radio Hotel NYC | Modus by PM Hotel Group role.
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Tailor your resume to this Guest Service Agent | Radio Hotel NYC | Modus by PM Hotel Group role.
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About the Role
You will be the face of our front desk, creating a warm and welcoming environment for guests by sharing local knowledge and ensuring excellent service from check-in to check-out. You will own the front desk area and contribute significantly to creating a perfect hotel stay.
Responsibilities
- Communicate clearly and demonstrate a high level of professionalism in a fast-paced environment.
- Provide exceptional customer service and adapt to changing situations.
- Share knowledge of local happenings, including restaurants, entertainment, and sporting events, with guests.
- Handle cash responsibly and reliably.
- Utilize computers, databases, and property management systems efficiently.
- Interact with guests and team members politely and positively.
- Fulfill guest requests promptly, even challenging ones.
- Stand/sit, carry/lift up to 50 pounds, walk, bend/twist, and climb stairs for more than half the time.
- Accommodate varying schedules, including nights, weekends, and holidays.
Requirements
- Must be a people-person.
- Must interact with all hotel guests and team members in a polite and positive manner at all times.
- Must be able to fulfill requests (even challenging ones) in a timely manner.
- Must be able to work under pressure.
Skills
- Excellent communication skills
- High level of professionalism
- Exceptional customer service
- Adaptability
- Local knowledge (restaurants, entertainment, sporting events)
- Cash handling
- Computer proficiency
- Database management
- Property management systems
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3-6 months of related experience preferred
Education Level
- High School diploma or equivalent
Salary/Compensations
- Excellent pay
Benefits
- Hotel discounts
About the Company
- An anything-but-standard growing hotel company.