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About the Role
At Soho House, the Front Desk Agent assists with checking members and hotel guests in, handles inquiries, and manages payments and shift balancing. The role requires knowledge of property layout, special offers, and amenities, with a focus on hospitality, proactivity, and professionalism in a fast-paced environment.
Responsibilities
- Serve as the primary point of contact for members, guests, and staff, ensuring a welcoming experience.
- Perform concierge duties, including booking cars, tickets, and reservations.
- Manage incoming emails and inquiries via digital portals, and handle document printing/scanning.
- Stay informed about daily operational updates and communicate them to relevant departments.
- Address accounting-related inquiries, process payments, and manage lost credit cards.
- Discuss property amenities, room details, rates, and availability, suggesting options to increase revenue.
- Delegate tasks to bell attendants and/or butlers for valet and luggage storage.
- Participate in daily shift briefings and maintain professional phone etiquette.
Requirements
- At least 1 year of experience in a similar role or customer service position.
- Ability to multitask, handle high-volume phone lines, and respond to inquiries professionally.
- Proficiency with OpenTable, Salesforce, Google Sheets, and/or Opera is a plus.
- Strong problem-solving and conflict resolution skills.
- Detail-oriented with the ability to multitask in a demanding work environment.
- Excellent communication skills, with the ability to follow written and verbal instructions.
- Flexible schedule, including availability for nights, weekends, and holidays.
Skills
- Customer service
- Concierge duties
- Payment processing
- Cash balancing
- Multi-tasking
- Professionalism
- Communication
- Problem-solving
- Conflict resolution
- Detail-oriented
- Phone etiquette
Location
- New York
Work Type
- Full-time
Experience Level
- 1 year
Salary/Compensations
- $25—$25 USD
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training for technical and managerial skills
- Medical, Dental & Vision insurance for full-time employees
- Retirement fund with a 2% match for full-time employees
- Paid Time Off (sick days + vacation days) for full-time employees
- Career development opportunities (domestic/international, managerial/technical)
- Soho Impact initiatives (mentoring, outreach, sustainability)
- Access to extensive learning and development courses
- Participation in Cookhouse & House Tonic events
- Access to Team Events (fitness, cinema, art classes)
- Complimentary team meals during shifts
About the Company
- Soho House is a platform for connection, community, and creativity, offering unique spaces and experiences for its members.