Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Manager, Customer Operations role.
Rezi rewrites your resume against AeroSafe Global's job description. Free.
Tailor your resume to this Manager, Customer Operations role.
Rezi rewrites your resume against AeroSafe Global's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Manager, Customer Operations posting at AeroSafe Global — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Manager, Customer Operations posting at AeroSafe Global — free, in seconds.
About the Role
The Customer Operations Manager is responsible for onboarding new customers and maintaining service levels for existing and new services. This role ensures operational processes are executed and maintains communication with customers regarding cold chain intel services, acting as the primary interface for external customers to answer questions, expand services, and ensure high customer satisfaction. The manager also oversees customer service representatives engaging with end-users.
Responsibilities
- Respond to customer questions in a timely and accurate way regarding services and reports.
- Identify customer needs and assist customers with program services.
- Perform product demonstrations and onboarding for new customers, staff, and other stakeholders.
- Develop reporting and communication processes for the customer service team.
- Engage with supply chain operations and return logistics resources to ensure customer services meet expectations.
- Identify new opportunities and collaborate with marketing/digital services on service enhancements to increase revenue or improve customer satisfaction.
- Work with technology partners to understand product platforms and interfaces.
- Responsible for daily/weekly reporting metrics related to cold chain services.
- Deliver the highest level of customer services daily.
- Solve daily issues associated with platform or communications.
- Multi-task competing priorities in a professional and efficient manner.
Requirements
- Customer focus and service orientation.
- Excellent analytical, mathematical, and creative problem-solving skills.
- Experience with databases, data extraction, and analysis.
- Ability to learn new technology and platforms.
- Proficiency with Microsoft Office applications.
- Excellent listening, interpersonal, written, and oral communication skills.
- Logical and efficient, with keen attention to detail.
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks while under pressure.
- Cross-functional leadership to drive results.
- Process development and training experience.
Skills
- Cold chain logistics
- Customer service
- Data analysis
- Microsoft Office Suite
- Communication
- Problem-solving
- Process development
- Training
Location
- Office
- Manufacturing
- Warehouse
Work Type
- Full-time
Experience Level
- Commensurate with experience
Salary/Compensations
- $63,000 - $75,000 annually
Benefits
- Employer contributions toward medical coverage
- Vision insurance
- 401(k) retirement savings plan
- Dental insurance
- Life and AD&D insurance
- Voluntary benefits (Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance)
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Paid Time Off (PTO)
- 10 Paid Holidays annually
About the Company
- AeroSafe Global is an integrated healthcare service partner solving pharmaceutical industry challenges by bridging the gap between cold-chain logistics and the point of care.
- Our mission is to ensure the integrity and delivery of life-saving medicines to every patient.
Equal Opportunity
- AeroSafe Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.
- This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.