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About the Role

As a Business Development Associate, you will leverage your language skills to communicate with international clients and colleagues. You will provide proactive customer service, troubleshoot issues, and contribute to sales and marketing initiatives within a global leader in contractor and supplier management.

Responsibilities

Proactively service and support ISNetworld contractor/supplier clients
Conduct training on ISN products via phone, web based and face-to-face meetings
Participate in the implementation of sales and marketing projects
Field incoming calls, handle contractor customer inquiries and troubleshoot problems
Assist with CRM and ISNetworld testing
Handle client account management functions, including invoicing and collections
Proactively analyze customer service processes and bring forth ideas for continuous improvement
Research and develop various resources and reference documents for clients

Requirements

Bachelor’s degree from an accredited university and/or equivalent work experience
Desire to work in customer service and move into B2B sales within 12-24 months
Ability to work in office at least 3 days a week
Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings.
Employees are required to be in-person during training and at least 3 days per week on an ongoing basis.

Skills

Excellent verbal and written communication skills in German or Dutch (or another EU language) and English
Customer service orientation
Passion for helping others
Desire to work with people and engage in verbal interaction over the phone
Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
Diligence for in-depth learning of software programs and new concepts
Strong retention skills and patience for difficult troubleshooting scenarios
Advanced fluency in German, or Dutch (or another EU language) and English (written and verbal) required

Location

Dallas, TX

Work Type

Hybrid

Experience Level

Entry Level

Education Level

Bachelor's degree

Benefits

100% company-paid monthly insurance premiums for employees and dependents
Medical, Dental, Vision, and Life Insurance
4% pension scheme matching
Long-Term & Short-Term Disability Coverage
27 paid personal holidays (pro-rated first year)
13 paid holidays
Monthly cell phone reimbursement
Monthly reimbursement for Oyster card
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Professional development & training opportunities
Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
Business casual, jeans allowed

About the Company

ISN was established in 2001 and is a global leader in contractor and supplier management.
We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.