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About the Role

NeuSpark PDS provides person-centered, community-based supports for individuals with developmental disabilities. The Residential Manager ensures the needs of individuals are met, promotes and respects their rights, supports their health and safety, and works with them to achieve personal outcomes. This role involves leading a team of Direct Support Professionals and collaborating with clinical providers to develop and implement support plans.

Responsibilities

Work in partnership with the people we support to ensure their rights, health, safety, and personal outcomes are prioritized.
Advocate for individualized choices, needs, and quality care.
Maintain ongoing communication and build strong partnerships with individuals, their family members, and external providers.
Manage and approve team members' time and scheduling, ensuring adequate staffing.
Fulfill on-call duties and cover Direct Support Professional responsibilities when required.
Oversee residence and individual finances, ensuring compliance and proper balance.
Manage financial ledgers, receipts, petty cash, and individuals' personal allowance accounts.
Manage incidents according to OPWDD 624 regulations.
Participate in Incident Review and Human Rights Committees.
Ensure all incidents are documented and resolved in compliance with agency policies.
Conduct regular inspections of the physical plant, including residences and program vehicles.
Ensure that all facilities and equipment are well-maintained, clean, and safe.
Keep accurate records of inspections, repairs, and maintenance activities.
Ensure adherence to agency policies, OPWDD regulations, and all corresponding documentation.
Enforce progressive discipline as necessary.
Ensure all staff are compliant with the agency’s operational procedures and guidelines.
Assist in the recruitment, interviewing, hiring, and retention of high-quality staff.
Ensure that the team is well-trained, equipped, and committed to the success of the individuals supported.
Collaborate with external and internal stakeholders to ensure programs, services, and activities meet individual needs.
Monitor progress and adjust services as needed to align with individual goals and outcomes.
Provide direct supervision to the Assistant Manager and Direct Support Professionals.
Offer guidance, mentorship, and address performance issues promptly.
Attend and actively participate in all relevant meetings, including Incident Review, Human Rights Committees, and program surveys.
Ensure that all required documentation is completed appropriately and in a timely manner.
Organize and monitor medical needs for residents, including medication administration.
Ensure that all medical records are up-to-date.
Ensure that all medication is administered according to prescribed schedules and regulations.
Conduct regular physical plant inspections and ensure the residence, external property, and program vehicles are clean, safe, and attractive.
Maintain a tracking log of completed maintenance and work at the site.
Oversee daily monitoring, review, and submission of billing documentation.
Ensure all financial transactions are accurately documented and comply with relevant billing procedures.
Attend all program audits and, in collaboration with the Assistant Manager, follow through on the audit’s written plan of corrective action.
Ensure all necessary improvements are implemented and tracked.
Enforce progressive discipline based on agency policies and procedures for all residential staff.
Address performance issues with appropriate corrective action and support performance improvement efforts.
Always communicate in a respectful manner with all people.
Comply fully with NeuSpark PDS’s confidentiality policies.
Meet all safety training requirements; adhere to all safety policies and report any and all unsafe conditions.
Take measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
Coordinate, support, attend and participate in all required events/meetings/reviews/committees.
Meet all job requirements and stay in compliance.
Adhere to NeuSpark PDS’s standard of ethical behavior.
Ensure compliance with NeuSpark PDS policies, procedures, and operating standards.
Implement a continuous quality improvement process for department services and administrative functions.
Assist in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affirmative Action Programs.

Requirements

Minimum one year of supervisory experience.
If internal candidate does not have 1 year of supervisory experience, they can qualify if they successfully passed their probation period, have a recommendation from their current supervisor and Vice President; this candidate would need to successfully complete internal management training within 120 days in the manager role.
Minimum one year of experience working with individuals with disabilities and/or mental health disorders in OPWDD setting.
Proficient computer skills strongly preferred.
Proficient writing skills with grasp of basic grammar and spelling.
Must be efficient, well organized, and have excellent communication skills.
Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential.
Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
Employee is required to effectively communicate both verbally and in writing.
Employee is required to operate standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed.
Employee is required to be able to lift 50 pounds at a time.
NeuSpark PDS will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on NeuSpark PDS.

Skills

Communication skills
Teamwork
Organization
Efficiency
Flexibility
Problem-solving

Location

Bay Ridge
Bensonhurst
Washington Heights

Work Type

In-person
Full-time

Experience Level

Supervisory experience
Experience working with individuals with disabilities and/or mental health disorders

Education Level

HS Diploma or equivalent
Bachelor’s Degree (Preferred)

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Health flexible spending accounts
Dependent care flexible spending accounts
403(b) plan
Generous PTO policy (vacation, sick, personal leave)
13 paid holidays

About the Company

NeuSpark PDS provides person-centered, community-based supports for individuals with developmental disabilities.
Through a range of residential, day, and community services, we empower people to lead meaningful, self-directed lives with dignity and purpose.
Our programs are built around each person’s unique strengths, goals, and needs promoting independence, inclusion, and active participation in community life.
NeuSpark PDS’s supports foster choice, connection, and personal growth, while also addressing physical and medical needs with care and respect.
At NeuSpark PDS, we don’t just support individuals, we amplify their voices, celebrate their potential, and help spark brighter futures.

Equal Opportunity

NeuSpark PDS is committed to fostering a welcoming, inclusive, and respectful environment for our employees, contractors, and the diverse individuals and families we serve.
We value diversity in our workplace because teams are stronger when people bring different perspectives and experiences.
NeuSpark PDS does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.
All employees and contractors are responsible for maintaining a culture free from discrimination and harassment by treating others with empathy, kindness, and respect.