Patient Services Representative, Women's Health
People's Community Clinic · Austin, TX, US
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About the Role
The Patient Service Representative (PSR) supports the mission of People's Community Clinic (PCC) by coordinating patient flow through the front office, ensuring superior customer service and timely patient care. PSRs collaborate with internal and external customers in alignment with PCC core values.
Responsibilities
- Greet patients promptly upon arrival with excellent customer service.
- Complete the entire check-in process efficiently and monitor daily appointment schedules.
- Thoroughly review and update patient demographics, consents, insurance, and income.
- Ensure patients are screened by financial counselors if applicable.
- Anticipate needs for same-day visits, including completing registration and insurance verification.
- Maintain an organized work area.
- Complete the entire checkout process.
- Communicate effectively with back-office support staff and other departments.
- Function well as a team with flexibility to adapt to daily changes.
- Monitor waiting area wait times and communicate delays to patients and clinical staff.
- Manage late arriving patients and no-show appointments per policy.
- Collect co-pays and accurately reconcile daily cash.
- Comply with all front office policies and procedures.
- Process medical records release requests.
- Comply with attendance and punctuality requirements.
- Ensure equipment is turned on and prepared for the workday at the start of the shift.
- Occasional overtime and/or weekend hours may be required.
Requirements
- Two years of experience working in a physician’s office or healthcare facility.
- Experience with medical billing and/or collections preferred.
Skills
- Bilingual in English/Spanish
- Exceptional customer service skills
- Ability to interact successfully with people from a diverse backgrounds and abilities
- Basic computer literacy, including working with databases
- Working knowledge of electronic medical records and practice management systems
- Ability to multi-task in a high change environment
Location
- 919 E 32nd Street, Austin, Texas, 78705 (Center for Women's Health in St. Davis)
Work Type
- Full Time
Experience Level
- Two years of experience
Education Level
- High school diploma/GED required
- Some college preferred
Salary/Compensations
- $17.00 - $20.00 per hour
Benefits
- 18 PTO days per year & 11 paid holidays
- Major Medical Health Insurance Coverage with $0 out-of-pocket medical expenses for most employees
- Dental & Vision
- Flexible Spending Accounts
- Employer paid Life Insurance
- Employer paid Short-Term and Long-Term Disability
- Annual Training
- 403(b) with 5% employer matching
About the Company
- People's Community Clinic (PCC) is committed to providing patient services.
Equal Opportunity
- People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.