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About the Role
Seeking an Associate Director, Program Management to lead complex, cross-channel digital and marketing technology initiatives for a major technology client. This role will be responsible for end-to-end program management across Customer Engagement, MarTech, data, measurement, and enterprise transformation workstreams. The Associate Director will help operationalize workstreams for a new data & marketing platform, coordinate cross-functional teams and partners, and ensure programs are delivered on time, and with clear executive visibility. This person will serve as a senior program lead who can translate complex business, technology, data, and measurement requirements into actionable roadmaps, status reporting, governance routines, and delivery plans.
Responsibilities
- Serve as the senior program lead with ownership of large-scale, complex, cross-channel digital and marketing technology programs
- Coordinate work across client stakeholders, Publicis Groupe teams and cross-discipline teams such as analytics, data engineering, CRM, media, audience strategy, etc.
- Shape and maintain program roadmaps that clearly define scope, milestones, dependencies, risks, decision points, and cross-functional ownership across multiple workstreams.
- Lead training and enablement efforts, including curriculum planning, speaker coordination, documentation creation
- Coordinate measurement strategy workstreams, including status reviews, executive presentation preparation
- Manage data needs and integration governance
- Develop clear executive-facing communications, including weekly hot sheets, project updates, meeting notes, next steps, presentation materials, and design-resource coordination.
- Assess team dynamics, communication gaps, scope risks, and delivery blockers, then drive corrective actions, escalation paths, and risk-mitigation strategies.
- Lead large-group working sessions and stakeholder meetings to drive decisions, resolve ambiguity, and maintain alignment across complex internal, client, and partner teams.
- Manage scope, staffing, estimates, financial health, and delivery expectations to support sold-margin targets and identify solutions when scope or margin changes arise.
Requirements
- 7+ years of program or project management experience, preferably within a digital, marketing, consulting, or agency environment with direct client-facing responsibilities.
- Strong background in MarTech, customer engagement, data-driven marketing, CRM, paid media, measurement, and cross-channel digital program delivery.
- Experience supporting enterprise transformation programs, platform operationalization, or large-scale marketing technology initiatives with multiple stakeholders and evolving requirements.
- Demonstrated ability to manage multiple workstreams independently, prioritize competing needs, and maintain forward momentum across complex programs.
- Excellent executive communication skills, including the ability to synthesize complex information into clear updates, decision materials, status reports, and presentations for senior leaders.
- Proven experience partnering with marketing, strategy, creative, product, analytics, CRM, data engineering, media, technology, and external partner teams.
- Strong systems-thinking capability with the ability to identify dependencies, risks, integration points, and interconnectivity across workstreams.
- Experience managing ambiguous, first-of-their-kind, or evolving-scope initiatives that require proactive problem solving and structured decision-making.
- Comfortable leading meetings, documenting next steps, tracking action items, managing follow-ups, and keeping internal, client, and partner teams accountable.
- Experience developing or supporting process documentation, process mapping, RACI models, training materials, and change management deliverables.
- Strong project management discipline with familiarity across Agile, Scrum, Kanban, SAFe, waterfall, or hybrid delivery methodologies.
- Effective leadership, analytical, negotiation, stakeholder-management, and conflict-resolution skills.
Work Type
- Remote
- Hybrid
Experience Level
- Associate Director
- 7+ years
Salary/Compensations
- USD $53.99 - USD $86.40/Hourly
Benefits
- Paid Family Care for parents and caregivers for 12 weeks or more
- Monetary assistance and support for Adoption, Surrogacy and Fertility
- Monetary assistance and support for pet adoption
- Employee Assistance Programs and Health/Wellness/Comfort reimbursements
- Tuition Assistance
- Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
- Matching Gifts programs
- Flexible working arrangements
- ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
- Business Resource Groups that support multiple affinities and alliances
- Medical coverage
- Dental
- Vision
- Disability
- 401k
- Paid time off
About the Company
- At Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI.
- Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future.
- We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.
- This role at Razorfish will serve as a member of Publicis Groupe's strategic internal agency, Constellation.
- Constellation serves as an internal-facing brand formed by a collective of Publicis Groupe agencies to address our client's creative, data, strategy, media, and technology requirements. Team members collaborate across agencies while functioning as sub-divisions within their respective brands to provide dedicated support for the client. By acting as a unified interface, Constellation eliminates operational silos and presents a single service entity and primary point of contact for the client.
Equal Opportunity
- Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
- If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.
- All your information will be kept confidential according to EEO guidelines.