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About the Role

RBC's Global Payments Technology organization is modernizing international payments infrastructure and scaling AI capabilities to enhance fraud detection, optimize payment routing, improve transaction monitoring, and drive operational efficiency. We are seeking an exceptional delivery leader to orchestrate multiple large AI programs within Global Payments Technology while establishing AI-native delivery practices that respect the security, compliance, and reliability demands of mission-critical payments systems.

Responsibilities

Lead delivery on multiple concurrent AI initiatives focused on payments innovation with high complexity, uncertainty, and strategic value.
Manage portfolio-level roadmaps, dependencies, and resource allocation across payments-focused AI programs.
Own end-to-end delivery accountability from planning through production deployment and value realization for each initiative.
Develop and maintain program roadmaps, milestones, dependency plans, and execution strategies aligned with business objectives and approved timelines, budgets, and scope.
Coordinate activities across AI Research, AI Solutions Engineering, platform teams, payments operations, governance partners, and business stakeholders.
Maintain strong understanding of Global Payments Technology domain.
Champion the evolution and operationalization of AI-native software development lifecycle practices tailored to payments systems.
Establish standards and processes that reflect the unique characteristics of AI development in payments.
Influence engineering teams and stakeholders toward adoption of modern AI delivery practices.
Balance traditional delivery discipline with the iterative, experimental nature of AI development.
Drive knowledge sharing across programs on AI SDLC best practices, payments-specific lessons learned, and regulatory considerations.
Foster a culture of ownership, accountability, collaboration, and continuous improvement across diverse technical teams.
Build trusted relationships across business, engineering, platform, payments operations, compliance, and governance functions.
Lead large cross-functional teams and influence stakeholders across business and technology organizations.
Coach delivery leads and team members on program management best practices tailored to AI initiatives in payments.
Work effectively with Global Payments business partners, payment network providers, and third-party payment solution providers.
Establish effective governance processes including status reviews, risk management, issue resolution, and executive reporting.
Monitor initiative health through delivery metrics, OKRs, KPIs, and operational dashboards.
Identify and proactively resolve delivery bottlenecks, technical dependencies, organizational challenges, and AI-specific risks.
Anticipate and quantify tactical, operational, and strategic risks specific to payments.
Manage program-level communications including status reports, executive updates, steering committee materials, and regulatory/compliance reporting.
Ensure delivery teams maintain rigorous quality assurance and testing standards appropriate to mission-critical payments systems.
Develop strong understanding of AI solution architecture for payments, data ecosystems, platform capabilities, and operational requirements.
Partner with engineering leaders, architects, product teams, payments domain experts, data governance partners, and compliance teams.
Translate technical AI concepts into clear business language and payments-specific business requirements into actionable delivery plans.
Balance business priorities, technical quality, delivery timelines, and payments-specific considerations.
Manage stakeholder expectations through transparent communication and proactive management of complex, high-pressure situations.
Ensure technical risks are identified, communicated, and mitigated throughout the delivery lifecycle.
Manage initiative budgets, forecasts, resource plans, and vendor engagements across the payments AI portfolio.
Ensure effective utilization of resources while balancing delivery commitments and organizational priorities.
Track financial performance and value realization against approved business cases.
Identify, communicate, and mitigate risks impacting timelines, scope, quality, or business outcomes.
Drive timely issue resolution and escalation management.
Facilitate decision-making to maintain delivery momentum while protecting payment system integrity.

Requirements

10+ years of experience managing large and complex transformation programs or technology initiatives
Strong understanding of payments domain (international payments, debit cards, ACH, RTR, cross-border settlement, or related payment channels) OR proven ability to quickly master complex domain requirements
Strong understanding of AI/ML software delivery lifecycle, Agile methodologies, modern engineering practices
Expert knowledge of program and project plan development & management, scheduling methodology, and program metrics/analysis
Strong analytical, organizational, and problem-solving capabilities with demonstrated ability to lead and influence large cross-functional teams across business and technology organizations
Experience managing program-level budgets, delivery plans, risks, dependencies, and executive communications
Demonstrated experience leading technology delivery in payments, financial services, or similarly regulated/mission-critical environments
Background as a software engineer, data engineer, ML engineer, payments engineer, or distinguished engineer who transitioned into delivery leadership
Experience driving cultural transformation and organizational change in payments or technology organizations
Proven people management skills and ability to retain top technical talent

Skills

Adaptability
Budgeting
Cross-Team Collaboration
Decision Making
Information Technology (IT) Projects
Long Term Planning
Program Management
Resource Management
Team Management
Vision Alignment

Location

180 WELLINGTON ST W:TORONTO
Toronto
Canada

Work Type

Full time

Experience Level

10+ years of experience managing large and complex transformation programs or technology initiatives

Benefits

A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, and stock where applicable
Leaders who support your development through coaching and mentoring opportunities
Ability to make a difference and lasting impact on how RBC delivers AI solutions for global payments at enterprise scale
Work in a dynamic, collaborative, progressive, and high-performing team at the forefront of AI innovation in payments technology
World-class training and development programs in AI, financial services, payments systems, and leadership
Flexible work/life balance options
Opportunities to do challenging, meaningful work that shapes the future of global payments infrastructure

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.