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About the Role
Accountable for driving strategic initiatives and execution excellence within a defined functional area of the Cross-Product Operations platform. Acts as a key operational and strategic partner to the Platform Lead, managing end-to-end delivery of complex, cross-functional workstreams while ensuring alignment with platform objectives, enterprise architecture standards, and regulatory requirements. This role bridges operational execution with strategic planning, ensuring that platform initiatives translate into measurable business outcomes while maintaining discipline in delivery, governance, and stakeholder engagement.
Responsibilities
- Develop and own functional-area roadmaps aligned with the broader platform strategy.
- Work with technology and Product Owner team to prioritize and plan out delivery leveraging Agility best practices.
- Ensure Operational Readiness and Change Management activities are complete prior to launch, including training plans and communications.
- Embed & Sustain activities including post-implementation oversight to ensure Key Success Metrics are met, resolve any issues, and ensure post launch feedback loop and adoption.
- Translate platform-level OKRs into actionable quarterly and annual plans.
- Prioritize initiatives based on value, risk, and organizational capacity.
- Partner with stakeholders to identify investment opportunities and mitigation strategies.
- Track and communicate progress against committed deliverables.
- Lead cross-POD workstreams and manage interdependencies within functional scope.
- Remove blockers and escalate risks to Platform Lead in a timely manner.
- Coordinate with multiple teams to ensure aligned delivery and consistent quality.
- Drive adoption of delivery disciplines and agile practices.
- Monitor delivery velocity and throughput, identifying improvement opportunities.
- Serve as primary point of contact for assigned functional area stakeholders.
- Present progress updates, risks, and investment cases to senior leadership.
- Translate technical execution into business impact and operational benefit.
- Influence cross-functional partners (Technology, Risk, Finance, Operations).
- Ensure transparency and alignment across all levels of engagement.
- Ensure initiatives comply with regulatory, legal, and risk requirements.
- Partner with Risk and Compliance teams on design reviews and control validation.
- Maintain documentation and audit trails for functional area decisions and changes.
- Proactively identify and mitigate operational, compliance, and execution risks.
- Support regulatory reporting and control obligations.
- Manage data governance and stewardship for the functional area, ensuring data quality, consistency, and accessibility.
- Partner with business stakeholders to understand data requirements, validate data accuracy, and resolve data issues.
- Support compliance and control activities by ensuring data availability, traceability, and accuracy for regulatory reporting, audits, risk assessments, and corporate audit trails.
- Ensure adherence to enterprise architecture standards within functional scope.
- Recommend technical debt remediation and modernization initiatives.
- Promote reusability, scalability, and standardization across deliverables.
- Guide functional-area design decisions aligned with platform coherence.
Requirements
- 10+ years of relevant professional experience.
- University degree or College Diploma or equivalent combination of qualifications.
- Strategic thinking and business acumen.
- Execution excellence and delivery discipline.
- Cross-functional influence and stakeholder management.
- Risk awareness and compliance mindset.
- Problem-solving and analytical capability.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio).
Skills
- Adaptability
- Budgeting
- Business Oriented
- Cross-Team Collaboration
- Decision Making
- Information Technology (IT) Projects
- Interpersonal Relationship Management
- Long Term Planning
- Resource Management
- Vision Alignment
Location
- RBC CENTRE, 155 WELLINGTON ST W:TORONTO
- Toronto
- Canada
Work Type
- Full time
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
- Flexible work/life balance options.
About the Company
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
- Expand your limits and create a new future together at RBC.
- Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Equal Opportunity
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.