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About the Role
As a Customer Support Engineer, you will be on the front lines of customer experience, working directly with customers to triage issues, debug problems, and ensure they maximize value from HappyRobot's AI platform. This role blends technical support with customer engineering, involving issue diagnosis, solution design and testing, and collaboration with engineering and product teams. You will also apply prompt engineering skills to fine-tune AI workers for accuracy, reliability, and speed in real-world logistics workflows. This position is ideal for individuals with strong technical fundamentals seeking growth into senior customer engineering or product-facing roles.
Responsibilities
- Work directly with customers to quickly triage issues.
- Debug problems and ensure customers are getting the most out of HappyRobot's AI platform.
- Diagnose issues, design and test quick solutions.
- Collaborate closely with engineering and product teams to improve the platform.
- Apply prompt engineering skills to help customers fine-tune their AI workers.
Requirements
- Excellent written and verbal communication skills in English.
- Ability to explain technical concepts clearly to non-technical stakeholders.
- Strong ability to triage, prioritize, and resolve issues independently under tight deadlines.
- Curiosity and adaptability to quickly learn customer workflows and propose solutions.
- Self-starter mindset and comfortable working independently with a bias toward action.
- Passion for delivering outstanding customer experiences.
Skills
- Python
- React
- TypeScript
- Node.js
- API management
- Third-party system integrations
- Infrastructure and cloud deployments
- LLM prompting
- Tuning of voices/transcribers
- Debugging
- Problem-solving
- Prompt engineering
Location
- Remote
Work Type
- Hybrid
Experience Level
- Entry-level to Mid-level
Benefits
- Healthcare coverage
- Dental coverage
- Vision coverage
About the Company
- HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces.
- AI workers make decisions, take action, and run operations autonomously across enterprise systems.
- Founded at Y Combinator (S23) and backed by prominent investors including a16z, Base10, Prysm Capital, and Eurazeo, with over $150M raised.
- Powers critical operations for global enterprises worldwide.
- Platform is battle-tested in demanding environments where AI has real consequences.
- Started in logistics, built its own voice stack, models, and orchestration layer from the ground up.
- Bringing AI infrastructure to every enterprise that runs the real economy.