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About the Role
Manage customer orders from conception to completion and coordinate with outside customers, sales, engineering and production to ensure customer expectations are met.
Responsibilities
- Manage the commercial ordering process from initial inquiry through delivery, including responding to RFQs and preparing quotes.
- Be proficient and stay up to date on the sales process, technical details, limitations and customization options for all products.
- Handle incoming inquiries via email and phone, documenting all into our CRM.
- Process orders and submittal packages while maintaining accuracy per company policies and procedures.
- Review and understand specification documents and reflected ceiling plans for all quotations and orders.
- Collaborate with wider Selux team to handle technical and logistical issues.
- Help maintain a knowledge base of customer inquiries and product information.
- Brainstorm and help to implement ideas, sales processes, and customer experience improvements.
Requirements
- Three years customer service or project coordination experience preferred.
- Familiarity with CRM and ERP systems.
- Manufacturing industry experience preferred, but not required.
- Project Management Certification preferred, but not required.
- Familiarity with the commercial specifying and purchasing process is a plus.
- Ability to think creatively to understand and visualize client requests.
- Strong verbal and written communication skills.
- Excellent time management and organizational skills required.
Skills
- Responding to clients in a friendly, timely, and concise manner.
Location
- Highland, New York
Work Type
- Full-time
Experience Level
- 3 years preferred
Salary/Compensations
- $55,000 - $75,000/year
Benefits
- Medical
- Dental
- Vision
- Life insurance
- 401k with match
- Paid holidays
- Wellness programs
- Short and long term disability programs
- Training programs
- Emphasis on work-life balance
About the Company
- Selux Corporation is a worldwide manufacturer of architecturally designed luminaires located in the Hudson Valley.
- Offers a variety of interesting work, exposing employees to both interior and exterior architectural lighting markets.
- Recruits and retains talented employees interested in a long-term commitment.
- Continually invests in the latest manufacturing techniques, new technologies, and its employees.
Equal Opportunity
- Selux Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.