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About the Role

Early Warning is seeking a Lead Product Manager to simplify integrations for merchants and partners, enabling faster go-lives. Expertise in APIs, Web/Mobile/Server SDKs, and Developer Experience in Fintech is preferred. The Senior Lead Product Manager will champion product strategy, align cross-functional teams, and drive innovative solutions to customer pain points.

Responsibilities

Evaluate and determine products and/or features to be built and delivered.
Build, align, and motivate cross-functional teams to understand customer pain points and develop innovative solutions.
Articulate product strategy and vision across the enterprise for multiple products.
Bring the customer viewpoint to the product design process, leveraging feedback into insights.
Collaborate with marketing, research, analytics, design, and development partners to develop real-world solutions.
Use market and industry insights to drive the development of value-added solutions.
Oversee the integration of strong risk and security controls.
Ensure compliance with laws and regulations.
Define requirements, groom user stories, motivate technical teams, and partner closely with technology.
Collaborate with Engineering, Architecture, and Integration Support teams to ensure delivery of developer-friendly APIs.
Bring a strong point of view to API design and develop detailed product specifications and user stories.
Act as the primary point of contact for API-related inquiries and support.
Stay up-to-date with industry trends and emerging technologies to inform product development and strategy.
Facilitate training and adoption of users and developers to ensure successful API adoption.
Define editorial standards, coordinate cross-functional reviews, and maintain a unified documentation strategy for developer-facing content.
Lead the evolution of the documentation platform and manage vendor relationships.
Incorporate developer-focused features and stay current with API/SDK ecosystem trends.
Integrate modern tooling into the docs portal.
Collaborate with engineering and DevRel to streamline the developer journey.
Define metrics to improve onboarding, adoption, and satisfaction.

Requirements

Independently possess the eligibility to work in the United States at the date of hire.
Bachelor's degree or equivalent experience.
Typically, 12 or more years of related work experience OR post-secondary degree and at least 8 years of related work experience.
Demonstrated experience in design thinking and agile development process and methodology.
Demonstrated leadership experience and cross-functional collaboration experience.
Proven experience in and passion for building and delivering great products.
Demonstrated experience in setting a product strategy, roadmap, and meeting product revenue targets.
Excellent listening and execution skills.
Background and drug screen required.
Demonstrated experience in building a product strategy and roadmap for API offerings.
Understanding of Open API specs.
Demonstrated experience in setting a product strategy, roadmap, and meeting product revenue targets for API products.
Prior experience with building (rather than using) APIs in the PM role.
Non-product background in engineering, architecture, software solutions with a focus on APIs.
Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.

Skills

APIs
Web/Mobile/Server SDK
Developer Experience
Fintech
Design Thinking
Agile Development
Product Strategy
Roadmap Development
API Design
Open API Specs
Documentation Quality & Governance
Developer Experience & Platform Ownership
Developer Tools & Productivity Enablement

Location

Scottsdale
San Francisco
Chicago
New York
Phoenix, AZ
Washington, DC

Work Type

Hybrid
Full-time

Experience Level

Lead
Senior
12+ years related work experience
8+ years related work experience with post-secondary degree

Education Level

Bachelor's degree
Master's degree

Salary/Compensations

$150,000 - $175,000 (Phoenix, AZ/ Chicago, IL / Washington, DC)
$180,000 - $210,000 (New York, NY/ San Francisco, CA)

Benefits

Discretionary incentive plan
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
Company contributions to Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA)
401(k) Retirement Plan – 100% Company Safe Harbor Match on your first 6% deferral
Paid Time Off – Flexible Time Off for Exempt employees, generous PTO for Non-Exempt employees
11 paid company holidays
Paid volunteer day
12 weeks of Paid Parental Leave
Maven Family Planning support

About the Company

Early Warning has powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and more.
As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Equal Opportunity

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.