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About the Role
As a Banking Consultant in Retail Banking, you will provide customers with a seamless banking experience by meeting their end-to-end financial needs and goals. This involves transaction activities, needs-based conversations, and educating customers on available financial solutions, including digital options. You will act as a role model and peer coach within a collaborative team, delivering exceptional customer service to foster customer advocacy for ANZ. Banking is evolving, and ANZ is adapting, offering opportunities for employees to learn and grow.
Responsibilities
- Provide customers with a seamless branch experience by meeting their end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to ‘know your customer’ from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
Requirements
- Exceptional customer focus; retail experience is an advantage.
- Experience in being a user and promoter of technology; working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
- A growth mindset is at the heart of our culture; candidates with most of the listed skills are encouraged to apply.
Skills
- Customer focus
- Retail experience
- Technology user and promoter
- Digital channel knowledge
- Multi-tasking
- Adaptability
- Teamwork
- Compliance understanding
- Communication skills
- Interpersonal skills
Location
- Shop C3005 Top Ryde City, Corner of Blaxland Rd & Devlin Ryde, Sydney NSW 2112
Work Type
- Permanent
- Part-time
- 20 Hours/Week
Benefits
- Access to health and wellbeing services
- Discounts on selected products and services from ANZ
About the Company
- At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
- From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
- At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
- We're a diverse bunch at ANZ in different roles, different locations, doing different things.
- We provide a range of flexible working arrangements, so our people can 'make work, work for them'.
- At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
- We're committed to building a workplace that reflects the diversity of the communities we serve.
- To find out more about working at ANZ, visit https://www.anz.com.au/careers.
Equal Opportunity
- We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
- If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.