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About the Role
The Officer is responsible for executing security duties on an assigned shift, protecting the life and property of guests, team members, and Seneca Gaming Corporation property while maintaining guest service that meets expectations. All duties must be performed within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.
Responsibilities
- Ensure the safety of guests and team members on Seneca Gaming Corporation premises.
- Possess a complete working knowledge of the Security Ambassador position and perform related duties as assigned.
- Assist guests and team members and respond to critical situations, including medical emergencies and conflict resolution.
- Observe and patrol all areas of Seneca Gaming Corporation properties as directed by Security Management.
- Work designated posts and complete all duties within Seneca Gaming Corporation guidelines.
- Successfully complete CPR/First Aid Training and any other training required by the Director of Security.
- Report violations or situations detrimental to Seneca Gaming Corporation to the Security Supervisor.
- Ensure the integrity of slot, sportsbook, and table games areas.
- Perform Class III related duties, including asset transfers, Table Fills, slot/jackpot escorts, and Card and Dice verification/destruction.
- Adhere to all compliance requirements for a Security Officer from Seneca Gaming Corporation and regulatory agencies.
- Assist in internal or external investigations conducted by Seneca Gaming Corporation, SGA, or authorized local authorities.
- Maintain strict confidentiality of Security Department functions and other confidential information.
- Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
- Provide exceptional guest service and communicate in a pleasant, friendly, and professional manner.
- Maintain a professional work environment with supervisors, managers, and staff.
- Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
- Complete all required SGC Training programs within nine months of employment.
- Attend all necessary meetings.
Requirements
- Must be 18 years of age or older upon employment.
- High school diploma or equivalent required.
- Must be able to use approved software programs for Security duties, including report writing and Dispatch software, as well as Word and Excel.
- Must have good observation skills.
- Must have good writing and spelling skills.
- Must have proven customer service experience.
- Must be able to work in an intense and fast-paced environment requiring a high degree of concentration.
- Ability to communicate effectively both written and orally.
- Ability to write routine correspondence and speak effectively to the public, employees, and customers.
- Must have the ability to deal effectively and interact well with customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to stand, walk, and move through all areas of the casino.
- Must be able to work nights, weekends, and holidays.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management, and employees in all situations.
Skills
- Verbal communication skills
- Observation skills
- Writing skills
- Spelling skills
- Customer service skills
- Concentration
- Effective communication (written and oral)
- Diplomatic and tactful problem/conflict resolution
Location
- Seneca Resorts & Casinos
Work Type
- Full-time
- 24-hour schedule
Experience Level
- Preference for candidates with experience in Security, Law Enforcement, Military, or Hospitality.
- Prior guest service experience preferred.
Education Level
- High school diploma or equivalent
Salary/Compensations
- $16.16 starting rate
- Compensation is negotiable based on experience and education.
Benefits
- $1,500 sign-on bonus
About the Company
- At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.