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About the Role
The Imaging Information Intake Specialist provides crucial support to the URM Radiology department, facilitating communication between physicians and radiologists, ensuring timely reporting of critical findings, and managing image ingestion and distribution. This role also serves as a clinical help desk for issue resolution, requiring excellent customer service and the ability to manage multiple critical situations.
Responsibilities
- Fulfill requests from Providers of CD uploads to PACS and nominations on Powershare.
- Utilize Powershare for image transfer to Eview/EMR.
- Generate order of foreign study in RIS under SMH MRN and unique accession number.
- Nominate studies to PACS in Powershare using SMH MRN and accession number.
- Validate studies in eView to assure all images were sent and patient demographics are accurate.
- Obtain outside studies from other hospitals/Imaging sites when requested from Providers and/or Radiologists utilizing the Powershare application whenever possible.
- Provide first level Help Desk phone support for UR Physicians needing a Radiologist for patient care/diagnosis/treatment plan questions.
- Triage calls to the appropriate organ-based section using critical thinking to meet customer needs promptly.
- Receive and triage phone calls of studies with no dictation requiring an urgent verbal read from all locations and ordering offices.
- Triage calls from Physicians and/or ordering offices with questions.
- Call offices per request from the Radiologist to reach a provider with a question regarding an ordered exam while they are protocolling requests.
- Receive, resolve, or triage regional hospitals / Urgent Care Centers inquiries for STAT reads.
- Receive notification from site of image transfer to Powershare in need of STAT read.
- Perform patient registration in eRecord (HIS) and eView (RIS).
- Nominate study from Powershare to PACS, entering UR Patient demographics MRN and Accession #.
- Monitor exam to meet expected turn-around time for dictation and escalate if necessary.
- Grant requests for digital images from law firm and subpoena requests ensuring all SOP and legal guidelines are followed.
- Provide invoice and receive and process payment.
- Burn requested images, validate images and mail out CD.
- Scan packet once CD is mailed into Primordial.
- Monitor dashboard for critical results and/or significant findings reported by Radiologists.
- Provide first hand response to Radiologists requests to contact Physicians for STAT findings.
- Communicate Image QC’s entered by Radiologists to the modality section Supervisor and monitor for resolution.
- Call results for all Hospitals listed above upon request, contacting Physicians and interpreting results.
- Triage phone calls to the appropriate organ-based section if a Physician needs to speak with a Radiologist.
- Close significant finding or clerical to call event on Primordial dashboard once completed.
- Email appropriate Radiologist to inform them of an issue reported and addendum needed from the requesting Physician for Imaging study.
- Perform other duties as assigned.
Requirements
- High School diploma and 2 years of relevant experience required.
- Equivalent combination of education and experience accepted.
- Medical Terminology preferred.
- Experience with surgical/appointment scheduling software (such as Flowcast) preferred.
- Experience with electronic medical records preferred.
- Demonstrated customer relations skills required.
Skills
- Customer service
- Critical thinking
- Image transfer
- Image intake management
- Help Desk support
- Triage
- Medical terminology
- Surgical/appointment scheduling software
- Electronic medical records
Location
- 601 Elmwood Ave, Rochester, New York, United States of America, 14642
Work Type
- Full time
- Onsite
Experience Level
- 2 years of relevant experience
Education Level
- High School diploma
Salary/Compensations
- $20.30 - $27.41
About the Company
- The University of Rochester is defined by a deep commitment to Meliora - Ever Better.
- Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.
- Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Equal Opportunity
- The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
- In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).
- This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.