Customer Service Advocate | Pediatric Associates of Lubbock (PALs) | UMC Physicians
UMC Health System · Kings Park, NY, US
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About the Role
This is a front desk reception role in a busy clinic, where you will be at the heart of patient care—checking in patients, handling administrative tasks, and ensuring smooth operations. We are seeking individuals with exceptional customer service skills who thrive under pressure and are ready to tackle the challenges of a high-demand environment. We offer growth opportunities and support to help you achieve your career goals.
Responsibilities
- Serves as a direct contact/referral point for patients.
- Greets patients in person and via telephone.
- Answers multi-line telephone system in a professional manner.
- Performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule.
- Accurately registers patients using the UMCP computer system.
- Ensures all documents and forms are presented, explained, and signed at time of registration.
- Obtains all necessary information to perform benefits verifications.
- Obtains appropriate signed consent forms.
- Collects co-pay or amount required at time of service.
- Works to provide a friendly, calm and professional environment for a sick patient, their family and friends.
- Performs additional duties as assigned.
Requirements
- Must have experience in meeting people and dealing with them under adverse conditions.
- General computer skills.
- Must have excellent customer service and organizational skills.
- Must be capable of learning quickly and accepting change.
- High School diploma.
- Typing speed of 30 wpm.
- High attention to detail.
- Strong communication skills.
- Previous experience in a general office capacity.
- Spanish fluent bilingual.
Skills
- Customer service
- Organizational skills
- Communication skills
- Typing
Location
- Lubbock
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma
Benefits
- Paid Time Off
- Sick Pay
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employer Paid Group Life Insurance
- Voluntary Life Insurance
- Short Term Disability Insurance
- Long Term Disability Insurance (after 2 years of employment)
- Critical Illness Insurance
- Accident Insurance
- Cancer Insurance
- Health Care Spending Accounts
- Dependent Care Spending Accounts
- 401K Retirement Plan with Company Match
- Employee Assistance Program
About the Company
- UMC Physicians offers a comprehensive benefits package to eligible full-time employees.
- UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity
- UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.