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About the Role
Genesis Companies seeks a Director of IT & Artificial Intelligence to manage IT operations, oversee enterprise AI adoption, and lead strategic IT initiatives across multiple entities. This role involves hands-on support for technology systems, managing the company's enterprise AI platform (Claude), and advising executive leadership on technology, AI, data, and cybersecurity.
Responsibilities
- Manage and maintain the company’s IT systems and infrastructure.
- Provide technical support to all employees, troubleshooting hardware and software issues.
- Configure, install, and maintain software applications and operating systems.
- Ensure network systems (Wi-Fi, LAN, VPN) are functioning optimally and securely.
- Oversee and support the Microsoft 365 suite and Microsoft Entra ID.
- Provide hands-on technical assistance with system malfunctions, device setup, and upgrades.
- Manage and resolve security-related issues, ensuring compliance with IT security protocols.
- Issue devices to employees and establish a system for tracking accountability and cost efficiency.
- Oversee and monitor the security camera network.
- Provide regular IT reports to the VP of Operations.
- Document IT processes, policies, and procedures.
- Manage the company’s IT support contractor.
- Develop and implement a technology and AI strategy that supports business objectives.
- Serve as a strategic advisor to executive leadership regarding technology, AI, cybersecurity, and data.
- Identify and evaluate technological trends and solutions to improve operational efficiency.
- Recommend and implement new technologies and upgrades.
- Develop and manage the IT budget.
- Oversee IT resource allocation for hardware and software expenditures.
- Track and report on IT expenditures.
- Manage AI platform subscriptions and seat licensing.
- Manage IT projects from start to finish.
- Develop and maintain IT project plans.
- Ensure IT projects are completed on time, within budget, and meet requirements.
- Identify IT-related risks and develop mitigation strategies.
- Ensure compliance with data security standards.
- Implement and maintain security protocols.
- Conduct routine audits and assessments of IT systems and security measures.
- Coordinate with third-party vendors for IT support, security, software, and hardware.
- Negotiate contracts with vendors.
- Manage vendor relationships.
- Own the vendor relationship with the company’s AI platform provider (Anthropic).
- Drive the company’s AI adoption strategy, including training and change management.
- Evaluate AI platforms, applications, vendors, and tools before implementation.
- Lead the development and growth of AI-driven platforms, workflows, and automations.
- Develop, publish, and maintain the company’s AI Acceptable Use Policy and related standards.
- Provide strategic oversight on AI-related risks.
- Monitor new AI technologies and recommend strategic solutions.
- Partner with leadership to identify technology and AI learning needs.
- Administer the Genesis Companies Claude organization, including user provisioning, roles, settings, and seat management.
- Control what company data Claude can reach through connectors and integrations.
- Own the company’s centrally managed library of Claude skills.
- Set standards for how staff build Claude projects, scheduled tasks, and automations.
- Provide direct, high-touch support for executive-level Claude configurations.
- Manage deployment and updates of the Claude desktop and mobile applications and browser extension.
- Deliver onboarding and role-based training for all staff on Claude and the skills library.
- Monitor Claude seat utilization, usage limits, model access, and spend.
- Track Anthropic product releases and evaluate new capabilities for pilots.
- Review audit logs and usage patterns for policy violations or data-exposure risk.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT support, IT operations, or a related role.
- At least 2 years in a strategic or management capacity.
- Hands-on experience administering an enterprise generative-AI platform (Claude for business preferred; Microsoft 365 Copilot, ChatGPT Enterprise, or Gemini for Workspace acceptable).
- Working knowledge of how large language models operate and where they fail.
- Strong knowledge and experience with Microsoft Office 365 and Microsoft Entra ID.
- Proficient in managing hardware, including desktops, laptops, printers, and mobile devices.
- Experience with network systems management.
- In-depth knowledge of cybersecurity best practices and risk management.
- Familiarity with cloud technologies, including Azure and AWS.
- Demonstrated experience with IT project management and vendor management.
- Strong understanding of data backup solutions and best practices for data protection.
- Scripting or automation skills (PowerShell, Python) and comfort working with API documentation and structured configuration files.
- Experience drafting and enforcing technology and AI acceptable-use policies.
- Excellent problem-solving skills and ability to troubleshoot complex IT issues.
- Strong communication skills, able to explain technical concepts to non-technical stakeholders.
- Demonstrated ability to evaluate, implement, and scale AI or automation tools.
- Demonstrated ability to train and support non-technical staff in adopting new tools.
- Attention to detail and ability to prioritize tasks effectively.
- Able to manage multiple tasks and deadlines independently.
- Able to collaborate effectively with cross-functional teams.
- High ethical standards and a commitment to confidentiality and integrity.
Skills
- IT support
- IT operations
- Strategic IT initiatives
- Enterprise AI adoption
- Microsoft 365
- Microsoft Entra ID
- IT project management
- Vendor management
- Cybersecurity
- AI platform administration (Claude)
- Data controls
- Integrations
- Custom skills library development
- Staff training
- Hardware management
- Network systems management
- Cloud technologies (Azure, AWS)
- Data backup solutions
- Scripting (PowerShell, Python)
- API documentation
- Structured configuration files
- AI acceptable-use policies
- Privacy law
- Problem-solving
- Communication
- AI tool evaluation and implementation
- Training and documentation
- Task prioritization
- Team collaboration
- Ethical conduct
- Confidentiality
Location
- New York City office
Work Type
- Hybrid schedule
Experience Level
- Minimum of 5 years of experience in IT support, IT operations, or a related role
- At least 2 years in a strategic or management capacity
Education Level
- Bachelor’s degree in Information Technology, Computer Science, or a related field
About the Company
- Genesis Companies operates multiple entities including Genesis Companies, VPH Management Services LLC, and GP Construction.