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About the Role

The Premium Food & Merchandise Supervisor ensures an exceptional guest experience throughout the Premium levels of the MSG Arena by leading and directing front-line colleagues. The Supervisor collaborates across functions to achieve business results and reacts as needed within a fast paced and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.

Responsibilities

Accountable for daily supervision and leadership of front-line colleagues in premium F&B outlets such as suites, lounges, clubs, restaurant, and catering.
Takes ownership of assigned locations and maintains a clean, safe, and aesthetically pleasing environment.
Oversees event-related custodial operations.
Completes front-line staff assignments consistent with event staffing levels and promptly escalates any concerns or shortages.
Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line staff is informed and following event instructions.
Ensures front-line staff compliance of Company policies and local/state regulations.
Manages daily physical inventory (i.e., counting, wastes, transfers, placing orders) and completes monthly inventory counts.
Proactively identifies and recommends solutions to departmental challenges.
Addresses customer concerns, feedback, and suggestions in a timely and efficient manner, offers recovery solutions and escalates as appropriate.
Promotes a team first atmosphere by collaborating with all colleagues in multiple departments.
Partners with culinary team to ensure quality of food product being served.
Models company values by demonstrating a positive attitude, operating with high energy and through achievement of company objectives and goals.
Ensures that front line colleagues are engaged, upbeat, and delivering an exceptional guest experience.
Assesses, evaluates, and provides consistent, fair, and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one).
Supervises front line staff members.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Requirements

Minimum of 2-3 years of Food & Beverage supervisory experience.
Experience in Point of Sale (POS), purchasing and inventory systems.
Ability to manage cross-functional teams and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship.
Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes.
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
Demonstrated experience completing reports and coaching staff.
Proactive self-starter with proven ability to manage multiple tasks while under tight deadlines.
Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of urgency.
Proficiency in Microsoft Office.
NYC Department of Health and Mental Hygiene Food Protection Certificate.
Lifting 25 lbs., standing for long periods and walking long distances.
Ability to work a flexible schedule including nights, weekends, holiday, and split days off.
Willing to travel to other venues as needed.

Skills

Food & Beverage supervisory experience
Point of Sale (POS) systems
Purchasing systems
Inventory systems
Cross-functional team management
Relationship building
Communication skills
Report completion
Staff coaching
Task management
Conflict resolution
Microsoft Office proficiency
Sports & Entertainment industry experience (preferred)
Theater operations experience (preferred)
Custodial/Housekeeping experience (preferred)
Event planning experience (preferred)
Union staff management (preferred)

Location

Onsite

Work Type

Full-time

Experience Level

2-3 years

Education Level

60 credit hours of college-level coursework (preferred)
Certifications (preferred)
Trade school coursework (preferred)

Salary/Compensations

$37—$37 USD

Benefits

Upskilling opportunities
Career development resources
Tools and resources to understand interests and purpose
Talent harnessing
Skills development for career advancement
Focus on employee growth and longevity

About the Company

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences.
The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.
In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years.

Equal Opportunity

MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.