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About the Role
This role involves actively taking orders, providing comprehensive food and beverage service, and ensuring a positive guest dining experience. You will interact with guests, team members, and supervisors with politeness and courtesy to deliver exceptional hospitality.
Responsibilities
- Anticipate and accommodate guest needs
- Maintain cleanliness of assigned stations and the venue
- Provide professional and exceptional service
- Present menus, answer questions, and suggest food and beverage items
- Inform guests of food and beverage specials, including prices
- Solicit allergy or dietary restrictions from each guest
- Accurately enter orders into the POS system and follow payment procedures
- Ensure timely delivery of all food and beverage to guests
- Follow supervisor instructions, communicate with, and support co-workers
- Possess in-depth knowledge of all food and beverage menus and the company
- Serve alcoholic beverages in accordance with state regulations and training standards
- Comply with Department of Health and company sanitation standards
- Work as part of a team, providing help and support to fellow team members
- Accurately complete all end-of-shift financial procedures
- Communicate guest needs to Front-of-House and Heart-of-House support staff, managers, and chefs
- Perform opening and closing procedures as directed by management, including setting up tables, stocking stations, and reporting equipment damage
- Attend and participate in daily pre-service meetings
- Attend and participate in training sessions and departmental meetings
- Learn by listening, observing, and sharing knowledge
- Portray a positive and professional attitude
- Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
- Assist with and/or complete additional tasks as assigned
Requirements
- Previous hospitality experience
- Previous dining room experience
- Previous experience in a high-volume restaurant/nightclub/lounge
- Ability to write, read, and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
Skills
- Professional and courteous communication
- Teamwork
- Attention to detail
- Customer service
- POS system operation
- Cash handling
- Payment card procedures
- Menu knowledge
- Alcohol service regulations
- Sanitation standards
- Time management
- Problem-solving
Work Type
- Full-time
Education Level
- Tao Group Hospitality in-venue dining room server training
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Employee Assistance Program
- Fertility & Family Forming Support and Resources
- Pet Insurance
- TAO Marketplace
- Employee Discounts
- Time off
About the Company
- Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues.
- The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more.
- Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
- With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core.
- The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.