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About the Role
Optum NY/NJ is seeking an Associate Patient Care Coordinator to join our team in Lake Success, NY. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
Responsibilities
- Greets patients, family members and guests with a friendly smile
- Obtain accurate and updated patient information, such as name, address, insurance information
- Perform insurance verification on the date of service
- Scheduling appointments and procedures in an organized and efficient manner
- Answering incoming and outgoing telephone calls promptly and courteously
- Follow the Payment Security policy and procedures according to Optum Medical guidelines
- Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
- Ability to maintain the in-basket messaging
- Check In and Check Out Patients
- Perform referral documentation promptly
- Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
- Adhere to the standards identified via Sparq regarding Optum Employee Policies
- Work cohesively with fellow employees to achieve specific team goals
- Comfortable working in high pace environment
- Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
- Assure the continuity of care through scheduling and tracking systems
- Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
- Comply with administrative policies to ensure quality of care
- All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
- Crosstrain and help in other locations if needed
- Performs other duties as assigned
Requirements
- High School Diploma or GED
- 1+ years of customer service experience
- Intermediate computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- Ability to work 37.5 flexible work week
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terms
- Knowledge of insurance carriers and managed care plans
- 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
- Candidates are required to pass a drug test before beginning employment
Skills
- Customer service
- Insurance verification
- Appointment scheduling
- Telephone communication
- Work queue management
- In-basket messaging
- Referral documentation
- Patient follow-up
- Teamwork
- Care coordination
- Communication
- HIPAA compliance
- OSHA compliance
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
Location
- Lake Success, NY
Work Type
- Full-time
Experience Level
- Associate
Education Level
- High School Diploma or GED
Salary/Compensations
- $16.00 to $29.00 per hour
Benefits
- Paid Time Off
- 8 Paid Holidays
- Medical Plan options
- Health Spending Account
- Health Saving account
- Dental Insurance
- Vision Insurance
- Life Insurance
- AD&D Insurance
- Short-term disability coverage
- Long-term disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
About the Company
- Optum is a clinician-led care organization that is changing the way clinicians work and live.
- UnitedHealth Group's mission is to help people live healthier lives and make the health system work better for everyone.
- We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.
- We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Equal Opportunity
- UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
- UnitedHealth Group is a drug-free workplace.