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About the Role

This role focuses on the design and delivery of talent development and culture initiatives, including learning needs assessment, learning design, and managing learning management systems. It also involves contributing to change management and culture initiatives to enhance the employee experience.

Responsibilities

Conduct learning needs assessments in collaboration with internal stakeholders and subject matter experts.
Design and implement Banking System, Back Office, Up-Skilling and Management Training.
Partner with subject matter experts and team members to create, review, and revise materials.
Design the learning framework for various types of learning methods and media.
Design storyboards, curriculum, learning modules, supporting learning collateral, and instructor guides.
Develop interactive, engaging training experiences by applying the principles of adult learning.
Identify opportunities and activities to promote knowledge and skills transfer.
Ensure training content is accurate and supports identified competencies.
Pilot learning initiatives with appropriate target audiences.
Revise learning design and collateral based on pilot feedback.
Assist with the maintenance of the content and structure for LMS offerings.
Create, share, and update system reports to track and monitor learning and effectiveness.
Understand and anticipate the impact of future LMS vendor releases and patches.
Troubleshoot employee issues and provide solutions.
Design, develop and implement integration and conversion training programs to support mergers and acquisitions.
Contribute to the design and delivery of People and Culture initiatives.
Advocate the role of change agents for corporate programs.
Participate in the development and delivery of companywide presentations.

Requirements

A degree in instructional design, education, related field or relevant combination of education and experience in Human Resources, Adult Education or Training and Development, certificate or diploma from a college, university, or a recognized and acceptable supplier of train the trainer courses.
3 years experience in an instructional design role supporting enterprise-wide learning preferably in a financial services setting.
Experience with authoring tools (Articulate or other e-learning software).
Change Management Certification is an asset.
I4PL certification required – Certified Training and Development Professional™ (CTDP).
Applied understanding of the principles of instructional design and adult learning.
Demonstrated ability to plan for and custom-design various types of learning initiatives.
Demonstrated ability to create courses for blended learning programs.
Proven ability to plan, coordinate and manage multiple projects concurrently in a fast-paced working environment.
Proficient with Microsoft Office Suite, Learning Management Systems (Cornerstone a plus), Articulate 360 (Storyline, Rise), Canva, Vyond).
Excellent verbal and written English language communication skills including writing and editing.
Excellent attention to detail and quality assurance.
Know the impact of and comply with Intellectual Property rights (copyright), and Ethics when designing learning content.
Experience managing/coordinating enterprise-wide on-boarding programs and/or certification program(s).
Exhibit competent partnering with clients to build commitment, effectively implement solutions, and meet the needs of both the learners, their managers and project sponsors (stakeholders).
Experienced with facilitating learning in classroom and virtual settings.
Good working knowledge of fundamental banking practices/processes (credit, deposit, banking system etc).
Understand and utilize a coaching style of relating to internal clients, colleagues, and learners.
Knowledge of and experience with AI (Artificial Intelligence) applied to the design and development of learning initiatives.

Skills

Instructional design
Adult learning principles
Learning needs assessment
Learning design
Learning Management Systems (LMS)
Articulate 360 (Storyline, Rise)
Canva
Vyond
Microsoft Office Suite
Change Management
Project management
Communication (verbal and written)
Attention to detail
Quality assurance
Intellectual Property rights compliance
Ethics in learning content design
Facilitation (classroom and virtual)
Banking practices/processes
Coaching style
AI in learning design

Work Type

Full-time

Experience Level

3 years experience in an instructional design role

Education Level

Degree in instructional design, education, related field or relevant combination of education and experience
Certificate or diploma from a college, university, or recognized supplier of train the trainer courses

Salary/Compensations

$75K - $85K

About the Company

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community.
Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels.
Members and customers also benefit from an industry-leading online brokerage and investment management services.
We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers.
This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

Equal Opportunity

We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.
Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants.