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About the Role
Oversee daily taxi dispatch operations at assigned airport locations, managing staff, monitoring performance, ensuring efficient passenger and taxi flow, and maintaining compliance with all requirements. The ideal candidate will have strong people management experience, excellent organizational and communication skills, and strong proficiency in Microsoft Excel.
Responsibilities
- Oversee day-to-day taxi dispatch operations, including staff management and workflow optimization.
- Manage, coach, and provide direction to supervisors and frontline employees.
- Monitor employee performance, attendance, scheduling, and staffing needs.
- Implement operational policies and procedures to improve efficiency and productivity.
- Collaborate with internal teams to achieve company goals and operational targets.
- Monitor and analyze operational performance and recommend improvements.
- Manage taxi and passenger flow to support efficient airport operations.
- Ensure compliance with applicable airport regulations, company policies, contractual requirements, and quality standards.
- Manage operational budgets and resource allocation effectively.
- Monitor labor costs and identify appropriate cost-saving opportunities.
- Handle escalated client, customer, passenger, and driver concerns.
- Maintain positive relationships with clients and airport representatives.
- Prepare and submit monthly operational reports.
- Use Microsoft Excel to track staffing, operational performance, schedules, labor hours, and other key metrics.
- Partner with Human Resources on employee relations, performance management, disciplinary matters, and staffing needs.
Requirements
- 3–5 years of operations management experience, preferably in airport operations, transportation, taxi dispatch, hospitality, or a similar environment.
- At least 2 years of people management experience.
- Experience supervising employees and managing performance, scheduling, and attendance.
- Strong proficiency in Microsoft Excel, including formulas, PivotTables, sorting, filtering, and data analysis.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer and client service skills.
- Experience with budgeting, operational reporting, and workforce management preferred.
- Airport or transportation operations experience preferred.
Skills
- Microsoft Excel
- People Management
- Organizational Skills
- Communication Skills
- Leadership
- Problem-Solving
- Customer Service
- Client Service
- Budgeting
- Operational Reporting
- Workforce Management
Location
- Airport Locations
Work Type
- Full-time
- Occasional evenings
- Occasional weekends
- Occasional holidays
Experience Level
- 3-5 years of operations management experience
- 2 years of people management experience
Salary/Compensations
- $60K - $70K per year
Benefits
- Incentive Program
- Car Allowance
- Health and Dental Insurance
- 401K Program