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About the Role
Exacare ai is hiring a Data Analyst to develop and scale our customer-facing analytics offering and embed data in everyday workflows and processes. You will work hand-in-hand with the Data Lead to stand up this function and shape how data is leveraged internally and productized externally at exacare. This role bridges robust analytical capabilities and customer-facing product value. The ideal candidate is equally comfortable analyzing complex data and building dashboards as they are presenting insights to customers and collaborating with cross-functional stakeholders. You’re a curious, data-minded problem-solver who can operate independently and translate complex data into products, insights, and workflows that drive measurable outcomes for customers and cross-functional stakeholders.
Responsibilities
- Identify and evaluate new opportunities to productize Exacare's data.
- Work closely with the Product Team to scope and build-out reporting for new features.
- Translate business and customer needs into clear data requirements for Product, Engineering, and technical data partners.
- Lead execution for all customer-facing data and reporting, including building and maintaining dashboards and reports.
- Define standardized processes/systems for bespoke reporting requests.
- Support high-stakes customer and prospect moments from a data and analytics perspective.
- Serve as the primary escalation point for customer reporting issues, diagnosing and resolving problems independently.
- Partner with Sales, BizOps, and other functions to develop internal dashboards, customer-facing artifacts, and other data tooling.
- Identify patterns in ad hoc requests and recommend ways to improve processes, dashboards, documentation, or product functionality.
- Support the roll-out of all internal data-related initiatives including developing training cadences for internal teams.
Requirements
- 1-2 years in data / product analytics, strategy consulting, business operations, or a similar analytical role.
- Hands-on experience with BI and reporting tools; experience with Omni, Looker, Metabase, Tableau, Power BI, or similar platforms strongly preferred.
- Strong Excel / Google Sheets skills, including comfort with complex array/lookup formulas and experience building robust models to produce clear, usable outputs.
- Experience working directly with customers or key stakeholders to understand needs, gather requirements, validate ideas, communicate insights, and manage feedback loops.
- Track record of driving data initiatives from problem definition to delivery, including managing backlogs, making trade-offs, and aligning cross-functional teams.
- Excellent written and verbal communication skills, including the ability to turn complex analysis into clear recommendations while garnering buy-in from stakeholders.
- Demonstrated ability to connect complex technical features directly to customer value, user needs, and business outcomes (like ROI, efficiency gains, or retention).
- Strong ownership mindset and ability to operate independently in a fast-moving startup environment.
- Experience in strategy consulting or customer-facing analytics.
- Experience building analytics or data products in a high-growth B2B SaaS, health tech, or healthcare operations environment.
- Familiarity with product usage analytics, benchmarking, data exports, or recurring customer reporting workflows.
- Strong SQL skills and deep familiarity with relational database design.
- Exposure to modern data stack tools, data warehouses, or analytics engineering workflows.
Skills
- BI and reporting tools
- Omni
- Looker
- Metabase
- Tableau
- Power BI
- Excel
- Google Sheets
- Complex array/lookup formulas
- Building robust models
- Customer needs analysis
- Requirements gathering
- Idea validation
- Insight communication
- Feedback loop management
- Data initiative delivery
- Backlog management
- Trade-off analysis
- Cross-functional team alignment
- Written communication
- Verbal communication
- Complex analysis translation
- Stakeholder buy-in generation
- Connecting technical features to customer value
- Connecting technical features to user needs
- Connecting technical features to business outcomes
- Ownership mindset
- Independent operation
- Strategy consulting
- Customer-facing analytics
- Analytics product development
- Data product development
- B2B SaaS analytics
- Health tech analytics
- Healthcare operations analytics
- Product usage analytics
- Benchmarking
- Data exports
- Recurring customer reporting
- SQL
- Relational database design
- Modern data stack tools
- Data warehouses
- Analytics engineering workflows
Experience Level
- 1-2 years
Education Level
- Bachelor's degree in Business, Computer Science, Engineering, or a related field
Benefits
- Competitive salary and equity in a high-growth startup
- Flexible PTO, take what you need
- Medical, dental, and vision coverage
- Great startup culture, including company off-sites
About the Company
- Only the Best Belong Here
- We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.
- We work even harder to keep our partners than we did to earn them initially
- The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.
- We keep the patient downstream of every decision
- At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.
- Raise the Bar on Ownership
- We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.
- The World is Moving Fast. We move Faster.
- This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.
- Radical Candor, Zero Politics.
- We say what’s true, early, and we keep communication direct and clean so the team can move.
- Bring Good Vibes and Win Together
- We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up to.