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About the Role
TPS Group Holdings, a family of brands including The Paper Store and Uncharted, is dedicated to creating destinations that inspire, delight, and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile. Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach.
Responsibilities
- Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
- Suggest additional items to build onto sales by utilizing effective selling techniques
- Thank the customer sincerely and invite them to return and shop with us again
- Build customer loyalty by being friendly, attentive and respectful of customers
- Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
- Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
- Demonstrate desire to participate in training and development utilizing all training resources available
- Demonstrate initiative to cross train in all departments to support bench strength in department leadership
- Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
- Lead and execute completion of company directives within appropriate time frames
- Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
- Maintain awareness of all current promotions and process them correctly at the Point of Sale
- Champion new product launches by being the material expert in new product information
- Ensure all marketing and promotion signage is up to date and placed correctly
- Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
- After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
- Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
- Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
- Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
- Comply with all company policies and procedures
Requirements
- Previous experience in specialty retail is preferred
- College degree preferred
- Demonstrate an ability to multitask, while being attentive to customers
- Ability to adapt to and embrace change
- Proficient in using Microsoft Office and POS Systems
- Ability to be mobile on the sales floor and/or stock room for extended periods of time
- Ability to work a flexible schedule to include nights, weekends, and holidays
- Ability to work well, and be a leader, in a team environment
- Professional attire, demeanor, appearance and compliance to company dress code required
- Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
- Ability to work autonomously while paying strong attention to detail
- Ability to be mobile on the sales floor and/or stock room for extended periods of time
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
- Willingness to travel to new store openings, store remodels, etc.
Skills
- G.U.E.S.T. service approach
- World Class Service
- Customer service
- Sales techniques
- Visual merchandising
- Operational efficiency
- Team leadership
- Training and coaching
- Decision making
- Problem solving
- Microsoft Office
- POS Systems
Location
- Amherst, NY
Work Type
- Full Time
- Onsite
Experience Level
- Manager
Education Level
- College degree preferred
Salary/Compensations
- $18.50 - $27.00 Hourly
About the Company
- TPS Group Holdings, a family of brands including The Paper Store and Uncharted, is dedicated to creating destinations that inspire, delight, and surprise.
- Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile.
Equal Opportunity
- The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.