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About the Role
This role involves leading staff to promote teamwork and a customer service environment, handling customer inquiries and complaints, and assisting with staff training and facility maintenance. You will also reconcile daily reports, monitor facility conditions, and perform valet, attendant, or cashier duties as needed.
Responsibilities
- Help motivate and lead staff in promoting teamwork and a customer service environment.
- Respond to customer inquiries and complaints and assist with completing accident/incident reports.
- Assist with training, scheduling, and evaluation of staff.
- Assist local management with maintaining and/or cataloging all equipment, uniforms, and supplies.
- Reconcile daily bank reports and ticket logs and identify discrepancies as applicable.
- Maintain log of field bank transactions, uniforms issued, and parking violators, as applicable.
- Monitor cleanliness and physical conditions at the assigned facilities and report any safety or maintenance issues to local management.
- Perform valet, attendant, or cashier duties as needed.
- Perform other duties as assigned based on operational needs.
Requirements
- Must be at least 18 years old.
- Must have a valid driver's license and have been driving for at least 2 years.
- Must be energetic, outgoing and able to stand, run, and carry items up to 50lbs.
- Must possess great communication skills in both written and spoken language, with a friendly, professional approach.
- Must thrive in a fast-paced environment and be able to resolve customer issues positively.
- Must have at least one year of related parking and/or customer service experience.
- Must be a motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry.
- Must be a roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful.
- Must be trustworthy, loyal and dependable.
- Must be self-sufficient, resourceful, collaborative and decisive.
- Must see a challenge as an opportunity and be looking for a position with a chance for growth.
- Must have a flexible schedule, meaning the position may require working weekends and holidays.
- Must have very strong conversational communication skills.
- Must have an exceptional way with people and a desire for more.
- Can drive a manual (standard, stick-shift) transmission.
Skills
- Customer Service
- Hospitality Industry
- Valet parking
- Communication
Location
- Novi, Michigan
Work Type
- Full-time
Experience Level
- 2 Years Drivers License
- 1 year of related parking and/or customer service experience
- Valet parking: 1 year+
- Customer service: 1 year+
Salary/Compensations
- $25.00 per hour
Benefits
- Free Parking
- Flexible scheduling
- Paid Holidays
- Wellness
- Free and confidential employee assistance program (EAP) with 3 free counseling sessions for employees and household family members
- Paid vacation (FT Employees)
- Extra day-off on your birthday (FT Employees)
- Benefits Package (FT Employees) - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k
- Seven (7) paid holidays
- Wellness provided according to city or state mandates
About the Company
- Propark is an Equal Opportunity Employer (EOE).
- Propark Mobility participates in E-Verify.
Equal Opportunity
- Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
- If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
- Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.