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About the Role
This role is responsible for providing technical support, troubleshooting, and resolution for business-critical systems and technology infrastructure. The Analyst will analyze system performance, diagnose issues, and ensure the smooth operation of IT systems and applications, working closely with other IT support teams and business units to ensure technology supports organizational goals and operates efficiently. This position requires strong technical knowledge, problem-solving skills, and the ability to work in a fast-paced environment.
Responsibilities
- Provide timely technical support for system-related incidents, identify root causes, and resolve issues affecting system performance or end-user operations.
- Track and document incidents in the service management platform, ensuring they are resolved within agreed service level agreements (SLAs). Escalate complex issues to senior support teams as needed.
- Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security.
- Provide technical assistance to end-users, answering queries related to system functionality, software applications, and network issues.
- Work closely with other IT teams, including network administrators, database administrators, and business technology teams, to ensure seamless system support and timely issue resolution.
- Maintain and update technical documentation, including system configurations, user guides, and issue resolution reports.
- Participate in testing system upgrades and patches, ensuring that changes do not disrupt business operations and are thoroughly validated before deployment.
- Identify and recommend improvements to existing systems and processes to increase efficiency, enhance user experience, and ensure the reliability of systems.
Requirements
- CIS (Computer Information Systems) diploma or 2 years of relevant experience
- 2+ years of experience
- Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role
- 0-25% travel
Skills
- Strong analytical and problem-solving skills to diagnose issues quickly and implement effective solutions.
- Ability to identify issues and errors in systems or processes and take corrective actions with a high level of accuracy.
- Strong verbal and written communication skills to clearly explain technical concepts to non-technical users and document support activities.
- Ability to provide efficient and friendly support to end-users, maintaining a high level of customer satisfaction.
- Ability to prioritize tasks and manage time effectively, working under pressure and handling multiple tasks simultaneously.
- Experience working as part of a team and collaborating with cross-functional teams to resolve issues and implement solutions.
- Ability to quickly learn new technologies and adapt to changing business needs.
- Hands-on experience with system troubleshooting, software installations, and user support for various business technology tools and applications.
- Familiarity with IT service management tools (e.g., ServiceNow, Jira, or other incident management platforms).
- Experience with system configuration, updates, and basic network support.
Experience Level
- 2+ years of experience
Education Level
- CIS (Computer Information Systems) diploma or 2 years of relevant experience
Salary/Compensations
- 57,100.00 - 107,200.00 CAD Annual
- 57 100,00 $ à 107 200,00 $ CA par année
Benefits
- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
- Short-Term and Long-Term Disability
- Life Insurance
- Voluntary Optional Insurance
- Parental Leave Plan
- Company Pension Plan
- Group RRSP & TFSA
- Employee and Family Assistance
- Stock Purchase Plan
- Maple Virtual Care
- Unlimited on-line learning
- Sysco product discounts
- Preferred vendor discounts
- Associate Resource Groups
About the Company
- Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. Sysco has 27 Specialty Meat and Seafood operating companies across Canada and the United States that focus on meat and seafood production and distribution. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
- Our Purpose: Connecting the world to share food and care for one another
- Our Mission: Delivering success for our customers through industry-leading people, products and solutions
- Our Identity: Together we define our future of foodservice and supply chain
Equal Opportunity
- Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.
- At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.